Central Design Specialist

Design Specialist

The Design Specialist position is responsible for providing every customer and selling partner with astonishing customer service by designing and selling complete closet solutions and managing information flow. This position works primarily with Outside Sales, stores and other selling partners, focused on communication over Teams or through email. This is an hourly, non-exempt, onsite position. Please note you have to be located within a commutable distance to Elmhurst, IL.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

Translates closet assessment and idea information provided by selling partners to create designs of desired closet solutions

Transforms the paper sketches into 3-dimensional designs using proprietary design software

Actively researches product information and shares information on product uses and ways to effectively sell the product using solution-based selling

Maintains product knowledge of custom closet systems and related components

Supports selling partners by providing product training and information as well as in the moment coaching via Teams and email

Maintains awareness of current and upcoming sales promotions

Effectively manages time with multiple projects including Teams calls, designing spaces, responding to email and other online services

Communicates consistently with the team and seeks avenues to find information using available resources

Works collaboratively with the team to manage multiple calls, emails and inquiries

Consistently arrives promptly to work the assigned schedule which may include evenings and weekends

Assists as needed in placing customer orders

Responsible for maintaining discretion related to all confidential/sensitive company and customer information

Performs other requested tasks and duties

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

Rewarding Pay: Starting at $22.00 an hour, up to $25.00 an hour.

Competitive health, dental, and vision plans to keep you and your loved ones well.

401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.

Unique "1equals3" website for easy access to your benefits information and company updates.

We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

Qualifications

College degree preferred

1-2 years customer service experience required

Closet/cabinetry/space design or architecture related experience a plus

Possesses strong selling skills

Appreciates the concept of compulsion for closure

Strong computer skills: proficiency in Outlook, Word, PowerPoint, Excel and Salesforce

Ability to work in a constant state of alertness and a safe manner

Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

Knowledge of industry business and passion for following trends in the industry

Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization

Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week

Flexible, with a positive attitude and passion for knowledge

Strong time management and organizational skills with the ability to successfully manage multiple projects at once

Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure

Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information

Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing