Interim Senior UX Designer – Member Experience

Interim Senior UX Designer – Member Experience

We're on the hunt for a seasoned interim UX designer to take the reins on Member Experience at The Social Hub. This is your chance to shape the journey of our new Lifestyle Membership and all its touchpoints, both digital and physical. From app flows to community platforms to in-hub experiences, you'll connect the dots so that students, hotel guests, coworkers, and lifestyle members feel like they're moving through one seamless story. You'll work shoulder-to-shoulder with our in-house designers, collaborate with external architecture partners, and confidently engage senior leadership on vision and strategy. If you're looking to make your mark on how hybrid hospitality feels and functions, this role has your name on it.

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• Lead UX for Member Experience, with a spotlight on Lifestyle Membership journeys across app, website, community platform, and in-hub touchpoints.
• Partner closely with product, tech, and business leaders to create unified, guest-centered solutions.
• Map and optimize journeys for different member types: students, guests, coworkers, long-stay residents.
• Design service blueprints that align digital flows with real-life operations in our hubs.
• Create flows, wireframes, and high-fidelity prototypes in Figma, driving implementation quality with engineers.
• Use research and data to guide decisions: run usability tests, analyze behavior, and translate findings into measurable improvements.
• Champion accessibility and inclusivity, while evolving our design system with scalable patterns.

What You'll Have:

• Senior-level experience designing UX across digital and physical touchpoints, with a portfolio that shows real impact.
• Fluency in Figma, journey mapping, service blueprinting, and interaction design.
• Strong research skills (qualitative and quantitative) with hands-on usability testing and analytics know-how (GA, Hotjar or similar).
• An experimentation mindset and experience with A/B testing or growth experiments.
• Confident communication skills to simplify complexity and influence across teams and leadership levels.
• A self-starter attitude: you manage your priorities, own outcomes, and thrive from discovery to delivery.

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future.
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.