Product Support Sales Rep - Earthmoving

Product Support Sales Rep - Earthmoving

Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary. The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Responsibilities include:

• Maximize parts and service sales in assigned territory
• Assists with the sale of new equipment
• Sell Customer Value Agreements and various maintenance programs
• Maintain accurate customer data records
• Assist in collection of past due invoices
• Monitor and report product performance and competitive activity
• Provide liaison support between customer, TTCo, and our vendors
• Establish and maintain personal working relationships with customers
• Follow up on past repairs to ensure customer satisfaction
• Inform customers on status of repairs
• Negotiate mutually agreeable settlements on customer complaints
• Record opportunities, manage leads, and log all calls based on PAR assignments into CRM

Skills

Required

Microsoft Office

Intermediate

Computer

Intermediate

Written Communication

Advanced

Parts Identification

Intermediate

Mechanical

Intermediate

Problem Solving

Advanced

Relationship Building

Advanced

Selling

Advanced

Customer Service

Advanced

Education

Required

High School or Equivalent or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.