Senior Product Manager

Senior Product Manager - Vault Payments

Location: London, United Kingdom

Division: Engineering

Description

The Vault Payments team at Thought Machine is responsible for shaping and delivering the product strategy to enable Thought Machine to better serve banks currently facing challenges with legacy and siloed payment systems. Our vision is to revolutionize the way that financial institutions process payments by challenging assumptions and building a world-class universal payment engine, Thought Machine's second product - Vault Payments.

You'll be joining at a pivotal moment as Vault Payments has gone live with its first clients, and we're shaping the next phase of its evolution. The ideal candidate is a self-starter with strong commercial instincts, capable of thinking strategically and acting decisively to drive the product forward.

You'll own the roadmap and delivery of products and applications in the Vault Payments portfolio, and work closely with Go-to-Market and Engineering leadership to drive revenue and product delivery. You will work cross-functionally with partnerships, compliance, legal, and partner product teams to build key use cases to delight our clients.

This role is suited to someone who can wear many hats. You will primarily be responsible for defining, building, and delivering products working in lockstep with the Vault Payments engineering team, however you will also be expected to support our GTM and marketing teams to build lead generation campaigns, join client calls and help pitch and sell existing and future products, work with sales engineers to define compelling demos, and managing key product partnerships to augment the product offering.

• Work alongside an engineering team to define a product strategy and roadmap that achieves the highest level of product quality and supports our clients' ambitions.
• Take an active role in pre-sales discussions and client engagements, representing Vault Payments in demonstrations, discovery sessions, and solution design. Collaborate with the sales and marketing teams to develop materials such as decks and demos, shape product messaging and campaigns, and ensure consistent alignment between product capabilities and market positioning.
• Work closely with the Client Services team, including forward-deployed engineers, to guide post-sales implementations. Ensure smooth delivery, effective alignment between client requirements and product capabilities, and a consistently high level of client satisfaction. Use the insights gained from these engagements to inform product direction, refine the roadmap, and identify opportunities for improvement and innovation.
• Relentlessly seek out customer problems, develop a deep understanding of our customers' needs, plans and technology, and industry trends in the market to ensure the Vault Platform continues to help clients innovate.
• Champion Vault Payments externally and within Thought Machine, clearly communicate the scale of the ambition within our product vision, and the new functionality that will excite our clients.
• Help drive Product Management best practices and processes, working with Engineering Managers and teams to ensure adoption and alignment across Vault Payments.
• Innovate: Discover net-new opportunities for our business and lead them from nascent stages to maturity.

Requirements

• 5+ years of product management experience in a product-led technology company.
• A proven track record of building and launching new products into the market.
• Able to think from first principles, debate ideas, and rapidly learn new concepts.
• Strong client-facing interpersonal skills and equally strong ability to engage in technical conversations.
• Comfortable working with API-driven products or infrastructure.
• Comfortable writing simple scripts in languages such as Python.
• Experience working in Financial Services or in a B2B company that provides software at scale for large enterprise clients.
• Previous experience building payment hubs or integrating payment systems.
• Previous experience building out product processes and best practices within a business.
• Previous experience as a software engineer, business analyst, or similar technical roles.

Benefits