Principal Product Manager, Employee Experience

Principal Product Manager, Employee Experience (EX)

The Principal Product Manager, Employee Experience (EX) is a strategic leader responsible for defining, orchestrating, and scaling high-impact employee lifecycle experiences across T-Mobile. You will operate at the enterprise level — shaping experience strategy across complex, multi-platform ecosystems including Workday, UKG, Fidelity, Business Solver, Broadspire, ServiceNow, and internal platforms. You will identify systemic friction across the employee lifecycle (Join, Start, Work, Grow, Live, Belong, Leave), align technical feasibility with business priorities, secure executive sponsorship, and lead cross-functional teams to deliver measurable experience transformation. Lastly, you will own highly complex, cross-platform experience domains or a portfolio of lifecycle journeys. This includes setting long-term strategy, influencing senior leadership, integrating AI and digital experience platforms, and ensuring scalable, compliant, human-centered solutions.

This role requires deep systems thinking, strong executive communication skills, enterprise change fluency, and the ability to operate effectively in a highly matrixed environment. This is a hybrid role (3 days/week) in the office and can be based in Bellevue, WA; Overland Park, KS; Frisco, TX; or Downers Grove, IL.

Enterprise Vision & Lifecycle Strategy

• Own end-to-end lifecycle domains or cross-platform employee experience portfolios of the highest complexity and scope.
• Define and communicate multi-year EX strategy aligned to business objectives and workforce transformation goals.
• Identify systemic friction across employee journeys and define enterprise-level redesign priorities.
• Partner with HR, IT, Payroll, Benefits, Legal, Finance, and Operations leaders to align lifecycle improvements with organizational strategy.
• Secure funding and executive sponsorship through robust return on investment and case development.
• Anticipate industry trends in employee experience, AI, workforce technology, and organizational design; translate into strategic roadmap direction.
• Influence and present at VP+ level forums.

Experience Evangelism & Lifecycle Governance

• Serve as enterprise advocate for the employee perspective in strategic planning conversations.
• Establish lifecycle governance standards and ownership models.
• Build Voice of Employee (VOE) feedback loops into product strategy.
• Foster a culture of employee-centered design across partner teams.
• Mentor and provide guidance to Product Managers and Designers within EX.

Cross-Platform Orchestration & Delivery

• Translate enterprise lifecycle strategy into detailed initiatives, features, and user stories consumable across multiple Agile teams (often 9+ teams).
• Own and manage large, complex backlogs spanning multiple systems and vendors.
• Ensure cross-system dependencies are aligned and sequenced appropriately.
• Balance technical debt, long-term architecture investment, and immediate experience improvements.
• Lead lifecycle pilots, prototypes, and scaled rollouts.
• Establish dashboards that measure lifecycle health, friction reduction, and business impact.
• Conduct Quarterly Business Reviews (QBRs) for assigned lifecycle domains.
• Accountable for lifecycle quality, production stability, and executive-level communication during critical issues.

Organizational Leadership & Influence

• Operate as a horizontal integrator across HR, IT, and operational functions.
• Influence without direct authority in highly matrixed structures.
• Lead enterprise change discussions tied to Always-On Conversations, Talent Calibration, International Expansion, and Digital Transformation.
• Identify systemic barriers to lifecycle success and drive structural improvements.
• Regularly mentor and elevate product talent across the organization.

Qualifications:

• Bachelor's Degree plus 7 years of related experience OR Advanced degree with 5 years of related experience (Required).
• 10+ years of Product Management, Experience Management, or enterprise platform leadership experience (Required).
• Proven experience leading highly complex, cross-functional product portfolios in large-scale organizations.
• Experience with HR technology ecosystems (Workday, UKG, Benefits platforms, AI-enabled tools) strongly preferred.
• Experience in workforce transformation, EX strategy, or digital employee platforms preferred.
• Ability to orchestrate across complex, multi-platform ecosystems.
• Mastery-level understanding of employee lifecycle design and transformation.
• Demonstrated success influencing SVP/EVP/C-level stakeholders.
• Proven ability to lead multiple agile teams across complex portfolios.
• Ability to connect lifecycle data to measurable business outcomes.
• Industry-leading understanding of experience management principles.
• Deep understanding of platform architecture, integration patterns, and workflow automation.

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No): Yes

DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $133,800 - $241,400 Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, visit https://paylookup.t-mobile.com/paylookup?reqID=REQ342486&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, and voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth–and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note,