Product Manager, Employee Experience

Product Manager, Employee Experience (EX)

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Product Manager, Employee Experience (EX) serves as a strategic leader responsible for designing, orchestrating, and continuously improving high-impact employee lifecycle experiences across T-Mobile. Every employee experience — from onboarding to growth to life events to exit — exists to support business performance, engagement, and trust. This role is accountable for identifying friction across systems, aligning technical feasibility with employee needs and business objectives, and leading cross-functional teams to deliver cohesive, scalable, and human-centered experiences. This Product Manager operates at the intersection of employee insight, technology platforms (Workday, UKG, Fidelity, Business Solver, Broadspire, ServiceNow), and enterprise strategy — ensuring lifecycle moments are seamless, compliant, and aligned with business priorities. No two days are the same. Responsibilities include lifecycle research, journey mapping, roadmap creation, cross-system integration, backlog ownership, release planning, stakeholder alignment, and performance measurement. This role requires deep empathy for the employee experience, strong product discipline, and the ability to influence across HR, IT, Payroll, and leadership teams. This is a hybrid role (3 days/week) in the office. It can be based in Bellevue, WA; Overland Park, KS; Frisco, TX; Downers Grove, IL.

Vision, Strategy, and Lifecycle Ownership

• Own end-to-end employee lifecycle experiences for assigned journey areas (e.g., GROW, LIVE, START).
• Define and maintain the EX product vision and roadmap aligned to business strategy.
• Identify lifecycle friction points and unmet employee needs through research and data analysis.
• Partner with HR, Payroll, IT, Benefits, and other stakeholders to assess current-state employee experiences and identify opportunity areas.
• Conduct qualitative and quantitative analysis to evaluate experience gaps, opportunity size, and business impact.
• Secure and maintain funding aligned to enterprise prioritization processes.
• Communicate product strategy and lifecycle roadmaps to Director+ level stakeholders and below.
• Leverage rapid testing methodologies (prototypes, pilots, experiments) to validate experience improvements.
• Stay current on trends in employee experience, HR technology, AI, and lifecycle orchestration.

Employee Experience Evangelist

• Advocate for the employee perspective across cross-functional forums.
• Build deep empathy for frontline, corporate, and international employee segments.
• Translate Voice of Employee (VOE) signals into actionable product decisions.
• Create and maintain active listening loops to continuously improve lifecycle experiences.
• Promote a culture of employee-centered design across stakeholder teams.

Product Execution & Delivery

• Translate lifecycle strategy into detailed features, user stories, and requirements consumable by development teams.
• Own and manage the EX product backlog across multiple Agile teams.
• Prioritize initiatives based on lifecycle impact, business value, and risk.
• Collaborate with Architecture and Engineering to balance long-term technical investments and debt management.
• Ensure production defects and experience breakdowns are appropriately prioritized.
• Define and communicate release schedules and lifecycle enhancements.
• Establish and track EX success metrics (e.g., friction reduction, time-to-resolution, lifecycle satisfaction).
• Support adoption through training materials and enablement tools.
• Partner with change enablement teams to ensure successful rollout of redesigned experiences.
• Maintain accountability for lifecycle quality and performance post-deployment.

Relationship & Cross-Functional Leadership

• Build strong partnerships across HR, IT, Payroll, Benefits, Legal, and Operations.
• Collaborate with frontline and leadership stakeholders to ensure scalable experience delivery.
• Facilitate alignment across diverse functions to drive cohesive lifecycle outcomes.
• Influence without authority in a highly matrixed organization.
• Participate in professional development related to EX, product, and workforce strategy.

Qualifications:

• Bachelor's Degree plus 5 years of related experience OR Advanced degree with 3 years of related experience (Required).
• 4–7 years of Product Management or Experience Management experience in an agile environment (Required).
• Experience working with HR systems (Workday, UKG, Benefits platforms, etc.) strongly preferred.
• Experience in employee experience, workforce transformation, or internal product platforms preferred.
• Demonstrated ability to translate employee insights into product strategy.
• Proven ability to influence across HR, IT, Payroll, and leadership teams.
• Strong analytical skills with ability to connect lifecycle data to business outcomes.
• Experience delivering in Agile/Scrum environments.
• Ability to understand and orchestrate across complex, multi-platform ecosystems. Effective communicator with ability to align partners at multiple levels.
• Strong requirements and user story development skills.

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No): Yes

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $100,100 - $180,600 Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ342489&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth–and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or