Product Manager, Technical

Product Manager, Technical

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Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities

Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining, and presenting product vision and strategy including technical vision and capabilities.

Drives end user product research.

Partners with business and internal/external collaborators to understand current customer experience identifies areas of opportunity.

Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer sophisticated questions or identify relevant insights from data.

Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to advise and prioritize investment.

Conducts cost-benefit / Return On Investment / NPV analysis, to support decision making.

Works with partners and follows enterprise process to secure and

Maintain product funding.

Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.

Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.

Conducts specific ad hoc analysis and provides insights to management on request.

Recommend product feature set or technical improvements to improve customer experience.

Works with external third parties to assess partnerships and licensing opportunities.

Uses customer insights for product vision, strategy, roadmap, priorities.

Dedicates time to customers actively meeting with them to understand their needs and priorities.

Create, handle, develop an active voice of customer feed for themselves and team.

Actively looks for opportunities to delight or meet customer's unmet needs.

Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.

Creates an environment and culture where the team is immersed in customer-first approach.

Tests ideas with real customers to ensure that the product delivers the desired benefit.

Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately sophisticated products. This work may include creation of prototypes.

Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.

Runs or supplies significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.

Owns and handles product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.

Scopes and prioritize activities based on business and customer impact.

Collaborate with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.

Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

Collaborates with customers and Dev / Execution teams to create and communicate anticipated release schedule.

Handles and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.

In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.

Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.

Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings.

Runs beta and pilot programs with early-stage products and samples.

Collaborates with advertising and public relations to promote products.

Supports sales, marketing, and other customer teams with product or technical knowledge and additional documentation.

Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

Communicates technical challenges to customers and makes educated trade-off decisions based on those challenges.

Accountable for product quality and performance in production environment and for product team response in event of critical or high impacting defect, including communications to customers at all levels.

Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.

Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.

Develops positive working connect with Customer groups or Customer Representatives.

Maintains professional knowledge by attending informational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

Develops adoption tools and training material and handle development of tools and training materials for Technical Product Management team.

Education and Work Experience

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)
• 3+ years' experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. Required
• 5+ years of relevant Product Management experience in an agile software product development environment. Required

Knowledge, Skills and Abilities

• Known to work in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
• Technical Writing Strong requirements elicitation, and shown writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required)
• Proven record to optimally and efficiently connect with Leadership, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• MS SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Tableau Fluent (Required)
• SAS Fluent (