Customer Growth Specialist - Key Accounts (w/m/d)

Customer Growth Specialist - Key Accounts

Berlin, Germany

Are you passionate about a job with purpose and a sustainable impact on the environment and would like to become part of our fantastic team? Then you are in the right place!

Our mission at Too Good To Go is to inspire and empower people every day to save food from waste. To do this, we have a simple solution: The Too Good To Go app connects supermarkets, bakeries, restaurants, cafes, canteens, and hotels with our users who can pick up surplus food at a discounted price. This way, we make sure that good food ends up on the plate instead of in the bin.

Too Good To Go aims to be a humanly, economically, and socially sustainable company. We have already been certified as a B-Corp company.

Your Role In Our Team

As a Key Account Store Operations Specialist, you are the voice of Too Good To Go for our most important key account partners across Germany. You are part of the Key Account Growth Team and ensure that our partnerships at the store level not only exist but also flourish.

In this role, you are a communication professional. Your daily work takes place about 80% on the phone. You love picking up the receiver to build relationships, solve problems, and sustainably inspire our partners.

Your Tasks

• Relationship Management & Retention: You are the direct phone connection to our existing partners. Through proactive calls, you build strong relationships at the store level, recognize needs early, and ensure that partners remain satisfied with Too Good To Go in the long term.
• Growth & Performance Optimization: You identify growth potentials and conduct targeted calling actions with existing partners to convince them to increase their engagement in a measurable way.
• Interface To The Outside Sales Team: You support the Key Account outside sales team by preparing and following up on appointments to ensure that our on-site visits have maximum impact.
• Acquisition Support: You assist in the acquisition of new locations by actively picking up the phone and enthusiastically inspiring store managers with our mission.
• Analytics Meets Communication: You use tools like Salesforce and Looker to find weaknesses in performance to solve them directly with partners through targeted advice.
• Process Optimization: Together with our Key Account Managers, you develop strategies on how we can make our phone workflows even more efficient and scalable.
• Administrative Support: You document your phone calls meticulously in our systems to ensure transparency and smooth operation in the team.

What You Bring To Us

• Passion for the "Voice": You love to talk on the phone. You can build trust just through your voice, charm away objections, and motivate people.
• Resilience & Endurance: Spending 80% of your time on the phone does not scare you off – on the contrary: You draw energy from generating impact at a high rate.
• Communication Talent: You express yourself precisely and convincingly in German (fluent) and English (good knowledge). You know how to speak the language of market and store managers.
• Organizational Talent: You can organize yourself well and know how to set your priorities to achieve the greatest possible impact.
• Structure & Data Affinity: You work confidently with Excel/Google Sheets and Salesforce. You don't just phone "blind", but use data as a basis for your calls.
• Growth Mindset: You enjoy measurable goals (KPIs) and are motivated to steadily improve your quotas in terms of partner satisfaction and growth.
• Team Spirit: You are a team player who likes to work in a team as well as across teams and wants to contribute to the common success.
• Industry Understanding Is A Plus: Ideally, you know the operations in the retail food sector and understand how stressful the daily life in a store can be – and how you can still get your voice heard on the phone.

What We Offer You

• WORK FLEXIBLY:
• Hybrid Work (2 days remote)
• Flexible working hours
• Company pension plan and company disability insurance after probation period
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular events such as summer and winter parties
• TGTG vouchers worth 50 euros
• Our Shareback program: You get three fully paid days off for voluntary work in the food rescue sector.
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
• We live an active feedback and error culture with open and honest communication.
• An extensive and structured onboarding in our Berlin office.
• LOCAL BENEFITS:
• A fair fixed salary plus a bonus that rewards your performance
• You get a fully paid children's sick day from us.
• Discounted memberships for the Urban Sports Club or vouchers for Hrmony
• Company bicycle
• Individual further education opportunities through our own Learning & Development program.
• Work equipment: MacBook + iPhone
• Vacation: 27 vacation days (+ 3 days after probation period)

Our Values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

Ready to become part of our mission?

Then we are looking forward to your resume and your personal cover letter, in which you tell us why you are the perfect fit for Too Good To Go! We are also looking forward to your application if you do not meet the requirements 100% yet, but bring the motivation to acquire the necessary skills. We welcome all applicants, regardless of gender identity, sexual orientation, religion, ethnicity, national origin, migration history, marital status, age, and physical or cognitive abilities. In the spirit of equality, we ask you to refrain from including a photo.

We look forward to getting to know you!

Job Ref: #LI-AS1

A Movement For Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit, and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.