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Manager, Product Management - Omnichannel Customer Experience

Lead the development of an integrated omnichannel customer experience platform
Winchester, Virginia, United States
Mid-Level
$150,000 – 170,000 USD / year
yesterday
Trex Brand

Trex Brand

A leading manufacturer of wood-alternative decking, railing, and other outdoor living products made from recycled materials.

Manager, Product Management - Omnichannel Customer Experience

When you work at Trex, you're helping to grow and enhance a true original. You join a company that boldly launched an entire industry… and still leads the way.

We are looking for a Manager, Product Management – Omnichannel Customer Experience to help us by guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. As a Trex Manager, Product Management – Omnichannel Customer Experience, you will be looked to as an innovator and expected to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. This role is a key member of our Information Technology team.

Responsibilities

  • Put safety first – Always!
  • Lead and foster our "people first" culture.
  • Strategy & Planning:
    • Develops, maintains, and communicates capabilities-based product roadmaps and performance.
    • Gains a thorough understanding of end consumer and business stakeholder needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide unparalleled experience.
    • Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners.
    • Meets with users and stakeholders as needed to understand processes, pain points, and system waste to identify where to improve the user experience.
    • Creates epics to drive improvements to product vision, features, and back-end systems, and adjusts for new business models.
    • Determines the value to the business of anticipated product updates.
    • Identifies goals, metrics, and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings.
    • Looks across product teams with a focus on alignment and dependencies.
  • Delivery & Execution:
    • Reviews recommended solutions and work of the product team to ensure products are aligned with company, stakeholder, and end user priorities.
    • Documents, reviews, and ensures that all quality and change control standards are met.
    • Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product to meet strategic, financial, and technical goals.
    • Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision, and user needs.
    • Provides regular updates to leadership regarding the progress of products within the portfolio.
  • People Management:
    • Provides leadership, mentoring, and coaching to Product Managers and Business Analysts.
    • Fosters collaboration with team members (within and across squads or balanced teams) to drive value and identify and resolve impediments.
    • Acts as a proponent of modern software development practices.
    • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
    • Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
    • Manages cross-functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
    • Guides more junior team members in strategy, alignment, analysis, and execution tasks.
    • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice).
    • Attracts, retains, and develops top talent to build a world-class Product Management Team.

Direct Reports

Manage and provide ongoing performance, coaching, and professional development opportunities for a team of 2 business analysts.

Travel Requirements

This position requires 15% overnight travel for Trex Meetings. A valid driver's license is required.

Job Location

Winchester, Virginia, United States (on-site)

Position Type

Full-Time/Regular

Experience

We are seeking proven leaders with a minimum of 5 years of experience as Product Managers, with a strong background in defining, designing, building, and delivering digital products and customer-facing experiences. Qualified candidates will also possess at least 3 years of hands-on experience with Salesforce Sales, Marketing, CRM, Experience, Service, Data, and App Cloud, along with a bachelor's degree (or equivalent) in a related field.

The ideal candidate will bring:

  • Product management experience delivering digital products and customer-facing solutions.
  • Hands-on expertise with Salesforce Sales, Marketing, CRM, Experience, Service, Data, and App Cloud.
  • A proven ability to manage multiple products using Agile methodologies in fast-moving, dynamic environments.
  • Strong communication and influencing skills, with the ability to build alignment across stakeholders and teams without direct authority.
  • Experience defining and prioritizing user stories, conducting research and testing, and using metrics and analytics to measure product value.
  • A strategic mindset with the ability to connect business needs, customer insights, and technology capabilities to drive impactful outcomes.

At Trex, we believe in persevering even when there's no road map, embracing groundbreaking as a way of life. We encourage multiple perspectives and welcome diverse people who problem-solve, adapt, and innovate – always with a firm foundation in safety and integrity.

Salary

Base Salary Range: $150,000 - $170,000 annually.

The salary range provided serves as a general guideline for potential compensation for this position. It reflects the base salary and does not account for other benefits or additional compensation opportunities that may apply. This role is also eligible for further compensation through an annual/sales bonus, in addition to the base salary.

At Trex, individual base salaries are determined based on various factors, including relevant skills, qualifications, experience, and geographic location. We are committed to maintaining pay equity and consider the internal equity of our existing team members when finalizing compensation offers. In addition to competitive pay, Trex offers a comprehensive benefits package, which is detailed below.

Benefits & Perks

We believe that real effort should be rewarded. We take care of you as part of our Trex family, so you can take care of yours. Here are some of the perks beyond the paycheck:

  • Time Off: We'll give you paid holidays and paid vacation.
  • Health, Dental, and Vision Insurance: Choose from a variety of options. We'll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
  • 401(k) With Company Match: Save for your retirement, and we'll match it dollar for dollar.
  • Tuition Reimbursement: We're all about lifting each other to the next level. When you're ready to get the degree, we'll pick up part of the tab.
  • Training and Education: We offer dozens of options to boost your performance – both online and on-site nearby.
  • Stock Purchase Program: Invest in Trex at a discounted price.
  • Employee Discount Program: When you make the World's No. 1 Decking Brand, you'll probably want to enjoy the finished product yourself. We'll give you a discount.

Who We Are

Over 30 years ago, our founders created the world's first high-performance, low-maintenance composite decking and outdoor living products. That entrepreneurial spirit still drives us today as we continue to redefine our industry and lead the way for what's next in outdoor living. Today, Trex is the world's #1 brand of sustainability-made, wood-alternative decking, and deck railing – all proudly manufactured in the USA. As a publicly traded company [NYSE: TREX], we take pride in being the largest recycler of plastic film in the country as well as caring for the communities and the planet

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Manager, Product Management - Omnichannel Customer Experience
Winchester, Virginia, United States
$150,000 – 170,000 USD / year
Product
About Trex Brand
A leading manufacturer of wood-alternative decking, railing, and other outdoor living products made from recycled materials.