Product Manager

Product Manager

We are seeking an experienced and results-driven Product Manager to lead the execution of our Veterinary/Breeder/Shelter product. You will own the execution of the end-to-end product lifecycle, ensuring alignment with business goals and continuous improvement.

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a position open to candidates anywhere in the US. If you live in the greater Seattle area, you will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Responsibilities:

• Translate business objectives into technical specifications and clear user stories with detailed acceptance criteria.
• Prioritize bug fixes, compliance features, and new requests based on impact and business goals.
• Write and refine epics and stories, ensuring alignment with technical feasibility and business impact.
• Manage the backlog and sprint planning, prioritizing based on business impact, mandatory delivery dates, and customer impact.
• Oversee release planning, execution, and validation, ensuring quality and adherence to timelines.
• Lead error triage sessions, tracking and reporting on bug trends and resolutions.
• Understand, visualize, and manage upstream/downstream dependencies.
• Drive Agile transformation and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.
• Conduct daily stand-up meetings, sprint planning meetings, and retrospectives.
• Build wireframes/UX for delivering seamless experience for the users.

Technical Partnership & Collaboration:

• Partner with engineering teams to scope, prioritize, and deliver scalable technical solutions.
• Ensure adherence to best practices in website architecture, security, performance, and accessibility standards.
• Collaborate with DevOps and infrastructure teams to optimize website reliability, uptime, and load performance.
• Promote teamwork to achieve Sprint goals.

Execution & Delivery:

• Oversee the end-to-end product lifecycle, from ideation to launch and ongoing iteration.
• Define and monitor key performance indicators (KPIs) to measure the success of website initiatives.
• Utilize analytics and user feedback to prioritize and refine features, enhancing user engagement and business performance.
• Collaborate with QA teams to validate and test releases, ensuring high-quality delivery.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 5+ years as a Technical Product Manager, Product Owner, or similar role.
• Proficiency in JIRA, SharePoint, or similar product management tools.

Skills:

• Strong technical background with experience collaborating closely with QA, DevOps, and engineering teams.
• Proven track record of leading projects through the entire product development lifecycle.
• Proficiency in Agile and Scrum methodologies, with a proven track record of delivering SaaS product.
• Solid understanding of web technologies (HTML, CSS, .NET, JavaScript, APIs).
• Strong problem-solving skills with the ability to prioritize competing demands and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to create clear, transparent, and inclusive product development approaches that enhance team effectiveness.
• Deep user empathy and a strong command of UX/UI design principles, dedicated to delivering outstanding user experiences.
• Proficiency in working with remote teams and steering projects in distributed teams.
• Familiarity with cloud platforms and CI/CD processes.

Compensation:

• The pay range for this position is $115,000 – $130,000 on a full-time schedule.
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.