Manager - Digital Fleet Management Products

Job Title

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

United's Digital Fleet Management (DFM) team is a group of experts dedicated to using aircraft, engine and ground equipment asset and telemetry data to improve United's operations by implementing predictive maintenance and aircraft connectivity technology. The Manager of Digital Fleet Management Products will serve as the primary business product owner for all software applications used within the DFM team. This includes United's in-house and third-party predictive maintenance platforms, interfaces with Tech Ops Digital Technology systems, automation systems to trigger servicing and maintenance tasks and workflows for health monitoring analysts and engineers to analyze asset sensor data. This collaborative leader will develop and own product roadmaps, write user stories and manage the user acceptance testing and deployment of all applications supporting the DFM team.

Serve as the primary product owner for United's in-house predictive maintenance and health monitoring platform; create product roadmaps, own the backlog of business requirements and user stories, work with technology and analytics teams to develop new applications and workflows

Lead software and application portfolio management for predictive maintenance, health monitoring and associated automation technologies to support scaling across all aircraft, engine and ground equipment assets, including management of third-party software vendor relationships and contracts

Partner with Digital Technology and Analytics teams to integrate the output of DFM applications into operational processes and workflows Support Process Standardization and Change Management teams during all phases of projects, ensuring all training, change management and communications considerations have been incorporated and planned

Lead a team of Product Management analysts responsible for portions of the DFM software and application portfolio; provide strategic guidance and manage day-to-day performance and goals of the team

NOTE: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 3 days in-office, however that may evolve with the needs of the company.

Qualifications

Bachelor's degree

Engineering, Computer Science, Business Administration or a related field

Minimum 3 years experience in a business, technology, engineering or data driven role

Minimum 2 years experience in software product management (business side product ownership is acceptable)

Knowledge of Agile development concepts (Scrum, Kanban, etc)

Excellent requirements management skills – creating business requirements documents or managing user stories and backlogs

Ability to develop and communicate strategic product roadmaps and project plans

Ability to define scope, epics and "definition of done" by collaborating closely with technology and business stakeholders

Ability to facilitate design and discovery workshops with end users and digital technology/analytics teams to develop new applications and workflows

Proven project management, organization, and thought leadership skills with ability to build and lead cross-functional project teams

Strong interpersonal, verbal, and written communication skills, with ability to effectively interact with all internal and external business partners

Must be willing and able to travel 10% domestic

Must be willing and able to work a hybrid schedule, 3 days in-office at the CSC-Willis Tower in Chicago, IL

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

The base pay range for this role is $109,820.00 to $142,936.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.