Product Analyst Mosaic Order

Product Analyst

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

Team Overview

United's Digital Technology team is leading the modernization of our Passenger Service System (PSS). This initiative focuses on retiring legacy systems and building a cloud-based, AI-enabled platform to deliver modern retailing and order management capabilities. Our team partners with business and technology stakeholders to design innovative solutions that transform the travel experience.

Role Summary

As a Product Analyst, you'll be at the heart of our transformation, bridging business and customer needs with cutting-edge technology. You'll lead initiatives that support the evolution of Order Management, and help build the foundation for a smarter, more seamless travel experience. You won't just gather requirements—you'll shape them. Your insights will directly support the transformation of how United sells, serves, and supports customers globally. Join us in building the foundation of the future of modern retailing for United.

Key Responsibilities

• Gather, analyze, and document business requirements and existing pain points/gaps
• Create workflow models, process maps, and solution-focused documentation
• Collaborate daily with Agile teams (Product Managers, Developers, QA, Architects, Scrum Masters)
• Facilitate meetings, triage issues, and support functional and user acceptance testing
• Break down features into clear, user-focused stories and maintain traceability
• Review QA test plans and assist during test execution
• Monitor deliverables, report progress, and escalate issues as needed

Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• 3+ years of IT and/or business analysis experience
• Strong communication skills across technical and non-technical audiences
• Experience with Agile methodology and writing user stories and acceptance criteria
• Analytical and problem-solving skills with attention to detail
• Must be legally authorized to work in the U.S. without sponsorship
• Reliable, punctual attendance and successful completion of interview

Preferred Qualifications

• Experience in airline operations (above the wing, Contact Center, reservation systems) is a plus
• Familiarity with AI tools and automation platforms to enhance product development
• Experience with Agile tools (Azure DevOps, Jira, Confluence)
• Ability to lead grooming/refinement sessions and partner with business/operations teams
• History of data-driven decision-making
• Discovery mindset and strong active listening skills
• Familiarity with JSON response structures and data types within

The base pay range for this role is $79,800.00 to $103,966.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.