Director Digital Product

Director of Digital Product Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing Together.

Optum is redefining how consumers and business customers interact with healthcare products and services. We are seeking an experienced product management leader with a proven track record and a passion for innovation to join us as Director of Digital Product Management. In this role, you will lead enterprise-level, web-centric initiatives, provide digital product guidance and oversight, and align new and existing features with Optum's overall consumer strategy. You will collaborate closely with other product and technology executives across Optum to set product objectives and drive planning, development, and implementation, while identifying opportunities for efficiencies and synergies. You will lead a team of product managers to bring new digital products and services to market, optimize user engagement and task completion, and enhance website performance.

Primary Responsibilities:

• Lead teams and large initiatives through digital strategy creation, ideation, technical development, and the launch of innovative features, products, and platforms
• Drive the full product lifecycle of digital product development with a focus on innovation, customer satisfaction, task completion, increased conversion, growth, and retention
• Analyze site performance, identify areas for improvement, and develop strategies to accelerate growth, drive user acquisition, retention, and overall app success
• Manage long-term roadmaps and balance day-to-day improvements across multiple product areas with long-term scalability
• Develop metrics to measure the success of product features, analyze results, and collaborate across the organization to develop action plans and enhancement recommendations
• Develop strategies, business cases, and roadmaps for new and existing digital products
• Collaborate with Business, Marketing, Research, Digital, and Data Analytics teams
• Stay current with development trends, tools, and technologies, and provide direction, guidance, and oversight to digital teams across the Optum ecosystem
• Establish processes and best practices for optimal website creation and operations
• Define product requirements and coordinate development efforts as the product leader
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Overall software industry experience in 15+ years
• 9+ years of experience in Product Management, building digital experiences
• 3+ years of leadership experience, including hiring, managing, and developing both individual contributors and senior leaders
• Extensive experience in healthcare strategy development and creating new features and capabilities
• Experience with UX/UI best practices, SEO, digital analytics, and digital product development principles
• Solid competence in managing website health metrics and improving site performance
• Knowledge of web, responsive web development, and mobile app design trends
• Ability to drive alignment across senior executives, business leads, and technical leads
• Proven track record of delivering high-quality, innovative consumer experiences at scale

Preferred Qualifications:

• Significant experience in product management within the healthcare industry
• Experience working with ML/AI