Director Of Product Management, Patient Payments

Director of Product Management, Patient Payments

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is a leading health services and innovation company on a mission to help people live healthier lives and help make the health system work better for everyone. We partner with health care professionals and other key stakeholders to provide the support and services needed to deliver the best patient care.

We are seeking a dynamic and experienced Director of Product Management, Patient Payments to lead our strategy and product development for the patient payment acceptance strategic initiative. This role will be pivotal in shaping the future of healthcare patient payment acceptance, driving innovation, and ensuring seamless payment experiences for patients through both card present payments at a provider's office and online payment channels.

Primary Responsibilities:

• Lead the strategy and product build for the patient payment acceptance strategic initiative within the Optum Financial Payment Network Product Team
• Develop and implement a comprehensive product roadmap for payment acceptance solutions, ensuring alignment with business goals and market demands
• Collaborate with cross-functional teams, including engineering, operations, marketing, and sales, to deliver innovative payment solutions that enhance the patient experience and streamline payment processes
• Stay abreast of industry trends, regulatory changes, and emerging technologies to ensure our payment acceptance solutions remain competitive and compliant
• Provide leadership and direction to a high-performing product management team, fostering a culture of innovation, collaboration, and continuous improvement
• Analyze market data, customer feedback, and performance metrics to identify opportunities for product enhancements and new features
• Build solid relationships with key stakeholders, including healthcare providers, payers, and technology partners, to drive product adoption and growth

Required Qualifications:

• 10+ years of product management experience, with at least 5 years in a leadership role within the payment or financial services industry
• 10+ years of applied experience with payment processing technologies, industry standards, and regulatory requirements
• 10+ years of demonstrated experience developing and executing strategic product plans and driving innovation to achieve business objectives
• 5+ years of proven experience in merchant acquiring and payment acceptance for both card present payments (at a provider's office) and online payment channels
• Proven excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams and stakeholders
• Proven analytical mindset with a data-driven approach to decision-making and problem-solving

Why Join Optum

• Be part of a mission-driven organization committed to making a positive impact on the healthcare system
• Work with a talented and passionate team dedicated to innovation and excellence
• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Competitive compensation and benefits package

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.