Senior UX Designer - IC

Senior UX Designer / Design Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• AI Experience & Interaction Design
• Rapid Iteration & Validation
• Collaboration & Delivery
• Responsible & Scalable AI
• People Management & Team Leadership

Required Qualifications:

• 6+ years in UX/Product Design with shipped work in complex or emerging interaction models
• 2+ years of experience working in AI assisted or assistant like experiences, systems thinking, and data dense UI or workflow design
• 2+ years of experience managing and mentoring AI focused UX designers
• Experience collaborating closely with Conversational Designers, Product Managers, and Engineers in agile environments
• Manager: Experience managing or mentoring designers
• Proficiency with Figma for fast prototyping and component based design
• Skill development in AI/agentic UX
• Proven decision-making in ambiguous problem spaces
• Proven confidence working at speed
• Proven strength in interaction design, information architecture, and design systems
• Proven practice with usability testing and evidence based iteration (qual + quant)
• Demonstrated ability to communicate design decisions, tradeoffs, and rationale clearly across functions

Preferred Qualifications:

• Experience with Generative AI products: chat/assistants, agentic workflows, or tool use interfaces
• Experience in regulated domains (e.g., healthcare, finance) with awareness of privacy/consent and traceability requirements
• Exposure to multimodal UX (text, voice, images) and cross surface orchestration
• Working knowledge (designer level) of LLMs, agent architectures, prompt patterns, tool/function calling, and evaluation/confidence signaling
• Familiarity with instrumentation & experimentation (e.g., event taxonomies, A/B tests) to support rapid learning

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.