Account Manager, Digital Marketing

Account Manager

The Account Manager oversees all account activities, maintains healthy relationships with all stakeholder clients, and provides direction and oversight for evolving strategies and priorities. They are a strategy-focused customer advocate responsible for the portfolio of our JobNimbus marketing accounts, aiming to drive retention and expansion of JobNimbus Marketing services.

Sustain client retention rates and grow business revenue by consistently demonstrating the value and impact of our digital marketing services.

Identify key outcomes, executive summaries, and documented success plans to ensure all customers are successful with JobNimbus Marketing

Serve as the primary liaison between clients and the Marketing fulfillment teams, ensuring technical and strategic alignment. You will take full ownership of interpreting marketing performance data and guiding the fulfillment teams to successful execution.

Develop recommended strategies to implement for each client in your book of business according to their target market.

Identify key areas to help your client's business grow and generate qualified leads.

Collaborate with executive sponsors, owners, and other key decision makers, leveraging monthly report metrics & dashboards to demonstrate ROI and inform strategic decision making.

Proactively identify opportunities for process improvement, with an emphasis on increasing the customer experience and overall marketing performance results.

3+ years of hands-on experience in various aspects of digital marketing fulfillment, including interpreting, reporting, and advising on Google Ads (PPC) campaigns, Search Optimization (SEO/AIO/Voice) strategies, and website performance analysis.

Proven ability to interpret complex digital marketing metrics (e.g., CPA, ROAS, Conversion Rate, Organic Ranking) and translate them into actionable business insights for non-technical stakeholders.

Ability to create positive relationships with all contacts, especially with corporate stakeholders, demonstrating ROI.

Excellent verbal and written skills with the ability to host virtual meetings and solid phone etiquette.

A demonstrated ability to identify and combat high-stress churn risks through proactive, data-informed intervention and customer education.

Strong ability to create different strategies to help bring value to customers in a timely fashion (move, test, pivot, learn).

Promote the value of Account Management to your contacts through a positive customer experience as an advocate for them and a liaison to JobNimbus Marketing.

Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.

Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"

Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.

Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.

Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.