Agent Application Designer II

EchoStar Customer Experience Operations Role

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities:

• Maintain and manage internal applications used by agents, ensuring content is current, relevant, and aligned across business lines
• Partner with stakeholders to update workflow content, maintain consistency, and optimize agent experience for business goals
• Consult on workflow design and style, identifying opportunities to improve processes and application usability
• Analyze data to measure impact, forecast return on effort, and inform decision-making
• Manage projects with guidance, tracking progress and delivering results
• Investigate agent feedback, resolve issues, and implement enhancements to improve overall workflow effectiveness

Skills, Experience and Requirements:

• Bachelor's degree from a four-year college or university; or at least two years related experience and/or training; or equivalent combination of education and experience
• Facilitate meetings and communicate effectively with partners, stakeholders, and leadership
• Empathize with agents and customers to understand needs and improve experiences
• Learn quickly, multitask, and adapt under pressure in a rapidly changing environment
• Embrace change to drive team, department, and business progress
• Gather information and collaborate effectively with diverse business partners
• Solve problems creatively and communicate clearly, managing projects independently or collaboratively
• Visa sponsorship not available for this role

Salary Ranges:

Compensation: $63,150.00/Year - $75,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.