AVP, Consumer Bank Product Owner - Digital API

Consumer Bank Digital Api Product Owner

Synchrony is continuing to build a world class Digital Bank - with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle. This role as Consumer Bank Digital Api Product Owner will be responsible for leading the Api implementation of new features and enhancements to our consumer bank. We are seeking an agile-trained product owner that has experience with Api teams and strong technical acumen.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

Identify business needs and translate to business requirements and stories for our Api teams, known as the Business Services Layer (BSL)

Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners

Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules

Ability to deep dive into complex technical systems

Ensure strong communication and coordination to the 'front end' developers and teams as well as any other Api consumers

Recommend new technology trends and innovative products/features to the teams

Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption

Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning

Coordinate and lead user acceptance testing (Uat) for releases

Work with UX partners to create screen proto@types/wireframes, gather feedback and adjust to optimize performance

Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog

Lead 'run the engine' functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.

Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk

Keep all product and Api documentation up to date

Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience

Participate and work in Scaled Agile Framework (SaFe) as our teams are part of a Solution Train

Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

Bachelor's Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.

4+ years of digital product owner experience, including experience in Api and/or services management.

Desired Characteristics:

Experience with Agile and/or SaFe (Scaled Agile Framework) in a product owner role

Track record of creative and strong problem solving and ability to thrive in a cross-functional and virtual environment

High energy, self-motivated

Strong communication skills (verbal and written)

Passion for learning about new technologies and identifying ways to drive innovation

Analytical mindset and skillset

Strong presentation skills

Experience influencing in a matrix environment across various levels

Strategic thinker

Proven ability to develop and implement action plans to drive business results

Strong project management experience, with a record of delivering on time

Strong digital proficiency, including launching new products and capabilities

Strong understanding of mobile and web applications

Experience leading large cross-functional virtual project teams

Experience with Api teams

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time