Business Management - Conversation Design

Design Manager

Lead digital design projects, streamline workflow, foster collaboration, and ensure delivery in Digital Customer Experience.

As a Design Manager within Digital Customer Experience (DCE), you'll collaborate with cross-functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management.

Oversee and manage a digital product portfolio, including project intake, assessment, and execution

Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting

Facilitate cross-team project discussions and stakeholder engagement

Collaborate with Digital Design, Product, and Line-of-Business teams for capacity planning and execution guidance

Track project milestones, update status, and produce reports as needed

Consult with design teams to develop clear plans for design activities

Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams

Required Qualifications, Capabilities, and Skills

3+ years of project/program management experience with digital design or marketing teams

Understanding of product development lifecycle at scale

Experience with Waterfall and Agile project methodologies

Familiarity with Atlassian/JIRA software tools

Strong organizational skills managing multiple work streams

Excellent written and verbal communication skills

Proven ability to collaborate cross-functionally and influence outcomes

Preferred qualifications, Capabilities, and Skills

Experience in both design studio and large corporate environments

Passion for customer-centric design

Flexibility and adaptability to changing directions

Thrives in fast-paced, collaborative, cross-functional settings

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $104,500.00 - $145,000.00 / year