Global Fluid Network Lifecycle Product Manager

Global Fluid Network Lifecycle Services Product Manager

The Global Fluid Network Lifecycle Services Product Manager is responsible for defining, developing, and scaling Vertiv's global lifecycle service offerings for liquid cooling systems, fluid distribution networks, and thermal management infrastructure. This role owns the service portfolio strategy from concept through global deployment, ensuring offerings are serviceable, scalable, and digitally enabled. The role partners closely with regional services teams, thermal product management, engineering, and digital teams to launch new service initiatives, establish standardized delivery models, and drive installed base penetration and recurring services revenue.

Key Responsibilities

Service Portfolio Strategy & Development

Define and own the global lifecycle services roadmap for fluid networks and liquid cooling infrastructure

Translate customer reliability, uptime, and efficiency needs into standardized service offerings

Develop clear service definitions including scope, entitlements, and differentiation

Global Deployment & Regional Enablement

Coordinate with regional services teams to deploy global offerings consistently

Develop and maintain:

Statements of Work (SOWs)

Standard Operating Procedures (SOPs)

Service delivery playbooks

Support regional adaptations while maintaining global standardization

New Service Launch & Innovation

Lead market research and competitive analysis for new thermal and fluid services

Launch new service portfolios including pilots, global rollout, and enablement

Partner with engineering and product teams to influence design for serviceability and digital readiness

Commercialization & Value Pricing

Define value-based pricing methodologies aligned to customer outcomes (uptime, efficiency, risk reduction)

Partner with Sales and Finance to establish pricing guidance and margin targets

Support sales enablement with value messaging and ROI narratives

Lifecycle Performance Management

Monitor service adoption, execution quality, and customer outcomes

Continuously refine offerings using field feedback and performance data

Qualifications

Bachelor's degree in Engineering or related field

7-12+ years in lifecycle services, product management, or thermal infrastructure roles

Experience with liquid cooling, CDUs, or fluid systems in critical environments

Strong cross-functional and global collaboration skills