Manager, Digital Design And Operations

Job Opportunity

This role supports US Commercial Learning & Development to design and implement digital learning solutions for the sales force. Responsibilities include leading and implementing learning technology projects from start to finish, overseeing validation and documentation, and delivering training on platforms like Salesforce or similar CRM systems. The position simplifies complex topics into user-friendly digital resources for effective onboarding and ongoing development, including the creation or management of basic multimedia training materials & virtual training solutions. If you are deeply passionate about learning, empowering others through training, and embracing technology, AI, and all things technology, this role offers an ideal opportunity to thrive.

Dedicated BU/ TA Point of Contact to design and implement digital learning solutions and personalized training for US Sales Training that creates engaging and impactful experiences for the sales force

Lead and manage the digital enablement validations for Purchasing, BTS, and OEC/Legal end to end process, vet and identify vendors in the effort to be industry leading and competitive, and provide awareness/development for the Field Training Team, APS, Market Access, Global

Manage project schedules, budget, and vendor relationships to maximize ROI

Consult with training teams to design digital strategies and multimedia content, managing the technology and logistics of virtual events, and providing effective training on core sales tools (such as Veeva/next-gen CRM, AI, Sypher, and Curo) to help reps excel in their roles

Create basic video and multimedia deliverables under tight deadlines

Monitor digital trends and implement innovative solutions, including AI technologies

Lead cross-functional teams to complete projects within established timelines

Simplify complex topics into user-friendly digital resources that support successful onboarding and ongoing field development

College degree or equivalent work experience

3-5 years of Field Sales, Patient Services, Systems Training, BTS or Multi-Media, Advertising, or media agency experience is preferred

Strong project management, analytical, and organizational skills

Excellent written and verbal communication

Ways of Working Team player capable of effective cross-functional collaboration

Proficiency with instructional design methodologies and digital tools (Adobe Creative Suite, streaming platforms, ZOOM, Office 365 & Teams) or demonstrates the ability to learn digital publishing software

Bachelor's degree in Education, Computer Science, Marketing, Business or Communications

3-5 years of pharmaceutical industry experience

Portfolio review and demonstration of systems training proficiency may be part of the interview process

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.