Manager, Marketing Operations Material Review

Manager, Marketing Operations Material Review

The Manager, Marketing Operations Material Review facilitates the management of Advertising & Promotional materials as they pertain to the U.S. Commercial MRP (Material Review Process).

The Manager, Marketing Operations Material Review ensures:

Facilitation of cross-functional team (Medical, Regulatory, Commercial, Legal, Compliance, others) review and approval of:

Advertising materials

Promotional materials

Sales Training materials

Promotional Labeling materials

Leads management of cross functional team members and advertising agencies

Open communication of material status with cross-functional team members and advertising agencies

Tactical support and project timeline oversight of materials through MRP

Lead consultant and trainer on the MRP, supporting to all team members responsible for uploading and approving materials

Timely review of all promotional, non-promotional materials through U.S. Commercial, Medical reviewers, Regulatory reviewers, and other key stakeholders

Additionally, provide key leadership for:

Management and development a staff of project managers

Holds self and team accountable for results

Serves as a mentor and coaches others on the MRP

Proactively provides consulting, expertise and MRP process training to cross-functional team members

Evaluates and updates processes to adapt to a changing environment and to optimize efficiencies

Coordinating logistics to ensure timely production, fulfillment and shipment of materials

Provides Leadership for innovative solutions to project hurdles

Develops a strong knowledge of customers' goals and priorities, partners to support those objectives

Process Management:

Lead the review for promotional and non-promotional materials that are routed through the MRP

Perform "Final Sign-off" on material submissions uploaded into Veeva

Validate that the metadata / review tier aligns with the submitted materials

Determine if legal/compliance is required

Determine if Editorial Quality Check is required

If additional reviewers are not aligned with the selected review tier, tag additional reviewers and update review tier as necessary

Ensure sources files are uploaded into the Veeva for production vendors

Validate back-end approvals prior to routing material to Regulatory Affairs for Office of Prescription Drug Promotion (OPDP) submission

Oversee release of approved material for distribution

When material withdrawal is required, inform inventory vendors

Initiate production of updated package inserts

Identify promotional material that needs inventory updates and Initiate inventory update process

Proactively looks for and leads ways to improve agility by streamlining and simplifying internal processes and drives implementation of process changes

Strong understanding of Agency and Printer process. Offering guidance and leadership to commercial team members and agencies as it relates to printing processes

Cross-Functional Team Meetings:

Project manages a team of 10 to 20 cross-functional team members

Schedule, manage and facilitate formal concept review requests, schedules live review meetings to resolve and discuss reviewer comments (i.e., Tier 1 reviews, Formal Concept Reviews

Creates and communicates weekly review team meeting agendas

Prioritize and schedule any additional live meeting requests (e.g., exceptions, revise & resubmits) as needed

Schedule and facilitate weekly live prioritization meetings with business owners

Review dashboard within Veeva to understand upcoming volume of materials being planned for submission

Act as a neutral facilitator in project discussions, summarizes team agreements and maintains required documentation of discussion outcomes.

Leads discussion on projects that didn't go well to identify learnings and improvement opportunities

Leads team discussion on metrics; evaluates and provides opportunities for improved agility

Maintain a positive, energetic, and engaged attitude and approach to work under times of stress

Demonstrates strong good understanding of the brand(s) supported

Communication:

Attend brand and tactical planning meetings to understand upcoming workload

Send material status notifications through MRP

Work closely with Compliance to address identified issues, as needed.

Notify Fulfillment Center, Business Owner or Interactive Agency of material status

Develop, maintain, and track process metrics, communicating results to all stakeholders.

Provide regular updates to relevant stakeholders on the health of the advertising and promotional review and approval process.

When an existing piece is updated / changed, run report to identify in-market materials that are impacted and need to be updated / expired - alert Business Owners

Consistently communicates timely and accurate information and project progress to project owners

Identifies project bottlenecks and brings cross-functional team members together to resolve issues

Leads the development of solutions and contingency plans to facilitate business success

Develops best practices/lessons learned and shares with the business to enhance team success

Proactively leads ongoing communication with project owners / vendors to ensure that project timelines are aligned with business needs and expectations

Key Skills:

Advanced project management skills, highly proficient at balancing competing priorities

Ability to forecast, prioritize, multitask, and manage multiple jobs in a fast-paced, rapidly changing environment

Capable of making informed, data-driven decisions under tight deadlines

Advanced understanding of data analytics, and measurement

Strong interpersonal skills with the ability to collaborate well with others

Ability to quickly learn, adapt to, and comply with business needs, policies, and guidelines

Experienced in risk mitigation, issue resolution, and seeing the big picture

Demonstrated leadership for identifying, applying, and socializing lessons learned

Qualifications

Basic:

8+ years Project Management or equivalent experience

Subject matter expert in understanding the material review process and associated policies and systems

Strong expertise in Veeva

Experience in print and digital formats

Preferred:

Bachelor's Degree in Business Management, Science, Education, Communication or related

Experience in pharmaceutical industry

Knowledge and prior experience in marketing, and communication or advertising agency experience

Lead or participate in a product launch initiative

Ability to understand marketing campaign messaging for assigned brand; recognizes inconsistencies in campaigns

Working knowledge of Adobe Acrobat; MS Word, MS Excel, MS PowerPoint and Veeva PromoMats

Possesses ability to learn and adapt to other software tools as necessary

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.? Equal Opportunity Employer/Veterans/Disabled.