Marketing Contact Strategist III

Content Strategist III

Reporting to the Manager, Marketing Operations, the Content Strategist III is responsible for creating content, managing content workflows, and coordinating deliverables that will help improve audience comprehension and support appropriate channel execution.

Essential Duties & Responsibilities:

Develop, produce and maintain plain language content for member or provider materials and collateral

Develop interesting, plain language content to assist with customer engagement and to improve audience experience

Execute communications for the appropriate channel delivery

Gather and provide insightful interpretation of customer data to support content strategy and management

Ensure production of materials is on time and within budget

Maintain and manage tools that educate and drive convergence towards better and more consistent copy execution

Ensure all regulatory and accreditation requirements are adhered to in materials created and utilized

Create comprehensive communication plans in support of business needs, regulatory requirements and organizational goals

Establish measurements and monitor communication plan execution; provide ongoing feedback and recommendations for improvements

Utilizing consultative methods, collaborate and coordinate with key internal stakeholders

Provide communication expertise and serve on internal work groups/committees to support organizational initiatives and efforts

Provide training and guidance on department processes and procedures to new team members

Create and implement process improvement efforts

Perform any other job duties as requested

Working Conditions:

Standard office conditions.

Required Education (must have):

Bachelor's degree or equivalent in Marketing, Public Relations, Journalism, Communications, or related field or equivalent work experience is required

Required Experience (must have):

A minimum of five (5) years of experience writing consumer-friendly, plain language content is required

Required Knowledge, Skills & Abilities (must have):

Intermediate to advanced proficiency in Microsoft Office, including Word, Excel and PowerPoint

Ability to think critically and creatively problem solve

Self-starter with exceptional organizational, interpersonal and written/oral communication skills

Ability to prioritize and manage multiple projects at the same time

Strong project management and process skills

Cross-functional team skills; ability to work in matrix environment

Team and customer oriented

Effective critical thinking, problem solving and time management skills

Strong attention to detail

Ability to work within tight timeframes and meet strict deadlines

Ability to work independently

Required Language (must have):

English

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.