Marketing Incentive Administrator

Marketing Incentive Administrator

At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Marketing Incentive Administrator monitors the overall marketing incentive programs and marketing incentive inquiry process. This role helps advise on marketing incentives qualifications requirements.

Primary Responsibilities

• Supports incentive operations by managing and answering incentive related inquiries that include tracking and managing formal CCC, Regulatory and CEO Complaints
• Maintains offer incentive inventory
• Supports incentive qualification rules and arbitration across programs
• Processes required incentive fulfillment based on incentive requirements
• Supports definition of data processing flows required to support incentive requirements
• Performs quality control on development and execution of incentive fulfillment
• Performs intake, logging, management, research/investigation, resolution of requests and inquiries from branches and other support groups
• Uses data mining to determine eligibility by comparing customer information to requirements
• Informs branch and contact center by explaining procedures, answering questions, and providing information
• Reports and communicates inquiry queue and status updates on a regular basis
• Strives to gain subject matter expertise on business area
• Works closely with cross-functional teams to resolve problems and determine effective corrective/preventative actions by analyzing and identifying probable causes
• Troubleshoots and resolves issues

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, Marketing, or a related field
• Or High School Diploma or GED and four (4) years of related experience

Preferences

• Experience using marketing principles, database marketing/management, customer relationship management systems, and customer research
• Experience in customer service
• Knowledge and understanding of applicable databases (e.g. Oracle, SQL Server)
• Knowledge of Structured Query Language (SQL)

Skills and Competencies

• Ability to define, document, and communicate technical requirements
• Ability to research, analyze data, and derive facts
• Ability to work under direct guidance
• Proficiency in Agile/Kanban tools (Jira, Azure DevOps)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Proven ability to troubleshoot and trace data throughout the architecture
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $51,266.05 USD

Median: $70,560.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Regions Center

Location: Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.