Marketing Incentive Administrator

Marketing Incentive Administrator

At Regions, the Marketing Incentive Administrator monitors the overall marketing incentive programs and marketing incentive inquiry process. This role helps advise on marketing incentives qualifications requirements.

Primary Responsibilities

• Supports incentive operations by managing and answering incentive related inquiries that include tracking and managing formal CCC, Regulatory and CEO Complaints
• Maintains offer incentive inventory
• Supports incentive qualification rules and arbitration across programs
• Processes required incentive fulfillment based on incentive requirements
• Supports definition of data processing flows required to support incentive requirements
• Performs quality control on development and execution of incentive fulfillment
• Performs intake, logging, management, research/investigation, resolution of requests and inquiries from branches and other support groups
• Uses data mining to determine eligibility by comparing customer information to requirements
• Informs branch and contact center by explaining procedures, answering questions, and providing information
• Reports and communicates inquiry queue and status updates on a regular basis
• Strives to gain subject matter expertise on business area
• Works closely with cross-functional teams to resolve problems and determine effective corrective/preventative actions by analyzing and identifying probable causes
• Troubleshoots and resolves issues

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, Marketing, or a related field
• Or High School Diploma or GED and four (4) years of related experience

Preferences

• Experience using marketing principles, database marketing/management, customer relationship management systems, and customer research
• Experience in customer service
• Knowledge and understanding of applicable databases (e.g. Oracle, SQL Server)
• Knowledge of Structured Query Language (SQL)

Skills and Competencies

• Ability to define, document, and communicate technical requirements
• Ability to research, analyze data, and derive facts
• Ability to work under direct guidance
• Proficiency in Agile/Kanban tools (Jira, Azure DevOps)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Proven ability to troubleshoot and trace data throughout the architecture
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $51,266.05 USD

Median: $70,560.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click the link below.

Location Details

Regions Center

Location: Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans