Marketing Support Specialist - 3343046

Marketing Support Specialist

IQVIA, in partnership with our client Boston Scientific - Interventional Oncology, is looking for a highly organized and detail-oriented Marketing Support Specialist.

This position requires someone who can work effectively in a team environment and independently. This role will interact with customers daily, ensuring prompt professional communication is a must. Responsibilities unique to this position include building strong relationships with our customers, Client Legal Counsel, BSCI Legal Counsel, the team, and leadership.

Responsibilities

Plan, initiate, and facilitate completion of Business Associate Agreements, as the customer-facing liaison between Client Legal Counsel and BSCI Legal Counsel and the Marketing team.

Track the progress of Agreements with client Legal counsel and BSCI Legal counsel and key stakeholders.

Follow up to ensure agreements are progressing through the review and approval process while ensuring all steps are being followed appropriately and in a timely manner.

Manage and track status of BAAs.

Communicate signed agreements once finalized.

Identify, communicate, and document issues and/or gaps across agreements.

This individual must adhere to compliance regulations.

Create, maintain, and recommend enhancements to policies and procedures that impact the BAA process and customer collaboration.

Track, analyze, and interpret metrics related to BAA process to identify trends and areas for continuous improvement.

Provide broad troubleshooting support for field teams and customers and support virtual training initiatives.

Create how-to documents and work instructions to support internal and external processes.

Coordinate with Health Care Professionals (HCP) and customer legal counsel, ensuring timely submission of requests following feedback, in alignment with compliance and transparency requirements.

Partner with internal stakeholders (Legal, Compliance, Customer Service and Marketing teams) to ensure consistent processes and accurate documentation across projects.

Requirements

4-year degree from accredited college or university

Proven track record of excellent and timely customer service

Highly organized with significant attention to detail required

Proven ability to manage multiple projects and competing priorities with success and accuracy.

Strong organizational, communication, and project-management skills

Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce

Excellence in HCP relationship management

1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred