Onsite IT Manager - Supply Chain Products And Services

IT Manager Of Supply Chain Products & Services

As a leader within the Enterprise ERP Products & Services (BPS) function, the IT Manager of Supply Chain Products & Services serves as the strategic technology partner for the Supply Chain business unit, overseeing the full lifecycle of the technology product portfolio-including team leadership, operations, project delivery, future-state design, and vendor management. This role requires proven ability to manage large, diverse portfolios of technology products and projects in complex, fast-paced environments, along with strong collaboration skills to build partnerships with internal platform teams (PPS) and external vendors. The manager must have a deep understanding of enterprise data integration and BI/analytics platforms, experience managing product budgets and financials, and the ability to solve complex problems and manage risks across cross-functional teams. Proficiency in business management and Supply Chain principles is essential, as is hands-on experience with systems such as warehouse management, transportation management, and planning/modeling software to ensure seamless execution across enterprise functions. The role also demands success in defining, optimizing, and executing Supply Chain efficiency strategies and digital transformation initiatives for headquarters operations. Strong product acumen and business agility are key, with the ability to translate business needs into prioritized product features and apply learning agility to emerging technologies. Excellent communication skills are required to articulate product vision and roadmaps to both technical and non-technical audiences, along with initiative in organizing, managing, and budgeting projects strategically. Leadership capabilities must include inspiring and growing teams in a product-oriented model, delegating ownership, and setting clear expectations for success. A commitment to service excellence, grounded in core values of honesty, integrity, and respect, is vital, as is the ability to foster a culture of partnership and collaboration-especially with internal platform teams critical to success.

Product Delivery & Lifecycle Management (30%)

Lead a cross-functional team of product managers, business analysts, and embedded developers to deliver and manage Supply Chain technology products.

Oversee the design, development, and deployment of Supply Chain processes, systems, and applications aligned with business initiatives.

Ensure successful delivery of business value through technology projects by managing deliverables, budgets, SLAs, and resource needs.

Collaborate with the Platform Products & Services (PPS) team to integrate core data, BI, and AI services.

Drive an agile, product-centric approach across the entire product lifecycle-from ideation to retirement.

Manage vendor relationships to ensure alignment with the partnership model and delivery of value.

Define and monitor key product metrics and KPIs to measure success and identify areas for improvement.

Operational Excellence (30%)

Ensure Supply Chain products are reliable, stable, and secure.

Oversee the product support strategy, including monitoring, measuring, and improving system performance and reliability, to ensure timely and effective assistance for business users.

Provide input to the Platform Products team regarding operational performance and future needs of foundational platforms supporting the Supply Chain portfolio.

Lead annual budget planning and manage expenses for the Supply Chain portfolio.

Strategize and roadmap future budget planning to align with long-term goals.

Team Leadership & Development (20%)

Lead and mentor a diverse team, fostering a culture of business acumen, product ownership, and customer-centricity.

Manage performance and career development of direct reports, including corrective actions and terminations when necessary.

Build a high-performing team by hiring, developing, and retaining top talent in product management and business analysis.

Empower team members to make decisions and take accountability for the success of their products.

Business Partnership & Product Strategy (20%)

Own the Supply Chain technology product portfolio, defining and communicating a clear product vision and roadmap.

Build strong relationships with Supply Chain business leaders to understand their strategies and challenges.

Manage and prioritize the product backlog using data-driven decisions to maximize business value.

Communicate product strategy, roadmaps, and performance updates to business stakeholders and IT leadership.

Skills and Requirements

Bachelor's degree in a related field or equivalent experience.

5+ years leading technology or project delivery teams in Supply Chain.

5+ years in retail or consumer goods (preferred).

Experience with product-focused IT and centralized platforms.

Skilled in business case development and managing tech product portfolios.

Proven ability to drive change in large organizations.

Familiar with project management, portfolio management, and business analysis tools.

Hands-on experience with supply chain systems (WMS, TMS, purchasing, pricing, credit).

Able to manage a team of 10-12 (analysts, admins, PMs, product owners, developers).

Strong communication and collaboration with business leaders and stakeholders.

Comfortable with both operations (troubleshooting, support) and leading strategic projects.

Ready to work onsite in Bend, OR (4 days/week), with relocation available.