Senior Manager, Product Operations - Remote Eligible

Senior Manager, Product Operations

Company: MMIT

Location: Remote, United States

Employment Type: Full Time

Job ID: R-1811

About Norstella:

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

Accelerate the drug development cycle

Assess competition and bring the right drugs to market

Make data driven commercial and financial decisions

Match and recruit patients for clinical trials

Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

About the Role:

The Senior Product Operations Manager brings together operational excellence and program management rigor to support our product roadmap, delivery processes, and budget management. In this role, you will partner closely with Product Leadership, Engineering, Client Services, Finance, Marketing and Business Development to ensure smooth product operations, high-quality releases, and alignment with organizational goals. You will play a critical role in driving operational efficiency, supporting cross-functional collaboration, and improving product performance across the Panalgo product portfolio.

Duties and Responsibilities:

Build and maintain strong relationships with key stakeholders and cross-functional partners.

Identify operational gaps or issues and own resolution, driving continuous improvements in product quality, processes, and efficiency.

Lead cross-functional coordination to ensure successful planning and execution of operational initiatives and product releases.

Oversee operational workstreams across the product lifecycle, partnering with Product Managers and Engineering to drive multiple initiatives to completion on time and within budget.

Manage escalations with urgency by gathering facts quickly, assessing impact, and mobilizing the appropriate Product, Engineering, and Client teams to drive swift resolution.

Manage key operational deliverables such as business case inputs, product budgets, process governance, and tool administration (Jira, Confluence, PowerBI, etc.).

Partner with the Marketing team to support successful product rollout planning, including aligning launch timelines, messaging, documentation, and internal readiness.

Lead or support product performance measurement, analytics, and ongoing process/technology improvements.

Drive reporting and dashboard development to support leadership decision-making and team productivity.

Serve as a subject matter expert for product operations, release management, and performance tracking across the IHD product suite.

Ensure compliance with all company policies, procedures, and data privacy/security standards.

Perform additional duties as needed to support operational and financial success.

Job Requirements:

Bachelor's degree or equivalent experience required.

5+ years in Product Operations, Program/Project Management, or similar roles.

Strong familiarity with software development lifecycles and product development workflows and tools like Jira and Confluence.

Excellent communication, organization, and cross-functional collaboration skills.

A data-driven mindset and comfort with reporting tools.

Ability to thrive in a fast-moving, collaborative environment.

Strong ability to quickly learn new concepts, plan work, and execute in a fast-paced environment.

Highly organized, detail-oriented, and comfortable with taking full ownership of the outcomes.

Strong analytical skills with the ability to understand both business and technical aspects of product development.

Ability to manage multiple priorities with minimal supervision and tight deadlines.

Proficiency with Microsoft Office (Excel, Word, SharePoint) and experience with Jira, Confluence, PowerBI, Pendo, Gainsight, or similar tools. (Experience integrating AI into workflows is a plus.)

Understanding Product Management principles. (Prior Product Management or healthcare experience is a plus.)

Benefits:

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

Dental & Vision Benefits

Basic Life and AD&D Benefits

401k Retirement Plan with Company Match

Company Paid Short & Long-Term Disability

Paid Parental Leave

Paid Time Off & Company Holidays

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

The expected base salary for this position ranges from $120,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any @type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected]