Sr. Product Operations Manager - Commerce

Sr. Product Operations Manager - Commerce

Cupertino, California, United States

The App Store is the world's safest and most vibrant app marketplace, serving more than 700 million visitors each week. Since the App Store launched in 2008, it has helped creators, dreamers, and learners of all ages and backgrounds connect with the tools and technology they need to build a brighter future and a better world. It has enabled countless new companies, spawned new industries, and created millions of jobs. A significant driver of the global economy, the App Store facilitates over $1 trillion in developer billings and sales annually, rewarding developers and entrepreneurs for their hard work and creativity.

Responsibilities

• Partner with Product, Business, Design, Legal, PR, Engineering etc. to drive alignment across cross-functional business teams, implement new business operations and lead product delivery through seamless feature launches.
• Define and build products and operations to develop and launch Apple's app ecosystem product features, across existing and new platforms.
• Partner with product, engineering and design teams to translate product vision into requirements and features, and lead execution efforts including GTM operations.
• Lead definition and implementation of new processes and operations needed to support product features; Partner with key decision makers across business teams to define short and long term solutions to any operational challenges.
• Lead development of business/ functional requirements and work closely with engineering teams, to build and deploy tools and systems to support new product features.
• Ensure cross-functional business partners are aligned on the key objectives of the product feature and its roll-out.
• Develop new processes in support of launching and sustaining new product features and work with business teams to develop resources and information required to support new products (training, playbooks, process documentation, resolution paths, FAQs, etc).
• Plan and drive global pilots and product launches, in partnership with cross-functional business teams, product management and engineering.
• Work with business teams to track product impact, and feature enhancements for future development.

Minimum Qualifications

• 8 years of experience in business operations or product management, including experience working in Digital Marketplaces/ E-Commerce/ Payments & Subscriptions.
• Experience in developing use cases and business requirements, leading activities to operationalize and launch new digital products.

Preferred Qualifications

• Relevant experience in management consulting or at a high-growth technology firm.
• Experience working on a global scale across different levels of the organization and managing the implementation of complex projects.
• Experience with full product lifecycles including planning, prioritization and development, and leading go-to-market operations for new products.
• Experience working with executive and senior level stakeholders.
• Experience contributing to discussions about technology and strategy related to a product.
• Ability to define and develop technology solutions working with internal and external engineering teams.
• Ability to synthesize large amount of information and data to create a clear story digestible to different @types of audience - business, engineering, executives etc.
• Ability to identify and mitigate project risks effectively.
• Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues.
• Excellent communication skills (written and verbal) and presentation skills.
• Have an enthusiastic outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges.
• Knowledge of iOS, macOS and App Store.
• Undergraduate degree in Business, Information Systems, Computer Science, or related field, or equivalent experience; Advanced degree a plus.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $182,600 and $274,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.