Tx Construction & Design Technology - Application Configuration Analyst

Application Configuration Analyst

About the Opportunity We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

Location: Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need.

As an Application Configuration Analyst in the Transmission and Distribution Products group you will be part of a highly motivated team focused on the Construction & Design product. The position will consist of being part of a broader product team focused on enhancing software and technology surrounding unified cost, schedule, portfolio, and equipment & materials management capabilities. In this position you will partner with users across the company to provide high value product increments to the Construction & Design product.

Responsibilities:

• Documenting processes/procedures and specifications for supported applications.
• Working independently or with business analysts to support requirements gathering and test scenario identification.
• Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching.
• Developing application interfaces, maintaining reports, and vendor package applications.
• Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches.
• Learning and understanding the business processes associated with supported applications.
• Developing technical designs that meet business needs and support the company's strategic direction.
• Properly leveraging the correct technology for the defined requirements.
• Developing clear documentation for completed products.
• Investigating and resolving problems with supported applications in a production support environment.
• Understand system interface design & data flows to support complex inbound and outbound interfaces.
• Follow IT Change Management and Incident ticket processes.
• Solving complex problems and troubleshooting functionality for issue identification.
• Consistently delivering high quality results.

Qualifications: Required:

• Bachelor of Science degree in Computer Science, Information Systems Management, or related technical degree. In lieu of degree, equivalent in hands-on experience will also be considered.
• Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views.
• Analytical skills to resolve problems and think creatively.
• Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology.
• Integration experience utilizing APIs, REST web services, and other integration methods.
• Experience working on Windows Servers, Linux, and/or UNIX.
• Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.
• Highly motivated to work independently and productively but also able to work in a virtual environment (working with remote co-workers using virtual technologies).