Instructional Designer - Credit Card Training

Instructional Designer

We are seeking a highly organized, detail-oriented Instructional Designer to join our Training team with a strong focus on credit card–related learning content. This role is responsible for designing, developing, and delivering engaging training experiences while efficiently managing complex workflows that route learning collateral through compliance reviews and web portal publishing processes.

The ideal candidate is equal parts creative, organized, and execution-focused, with experience working under deadlines, juggling competing priorities, and confidently delivering training—primarily via live webinars.

Key Responsibilities

• Design, develop, and maintain instructional content focused on credit card products, policies, and processes
• Create engaging learning materials using authoring tools (preference for Articulate Storyline and/or Rise)
• Traffic training collateral through compliance, legal review, and internal approval workflows
• Manage publishing and updates to internal web portals
• Plan and deliver live, virtual training sessions (webinars) for diverse audiences
• Present with confidence and clarity, ensuring high engagement and learner comprehension
• Partner with subject matter experts, compliance teams, and stakeholders to ensure accuracy and alignment
• Manage multiple projects simultaneously while meeting deadlines and maintaining quality
• Apply project management best practices to scope, schedule, track, and deliver training initiatives
• Support in-person training when required; occasional travel may be needed

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of experience in marketing or related field

Preferred Skills/Experience

• 3+ years of experience in Instructional Design, Learning & Development, or a related field
• Experience developing training in a regulated environment (financial services strongly preferred)
• Proficiency with eLearning authoring tools, preferably Articulate
• Strong organizational skills with a proven ability to manage complex workflows and approvals
• Exceptional attention to detail and quality control
• Demonstrated experience working under deadlines and prioritizing competing tasks
• Comfort presenting to groups via webinar or virtual platforms
• Strong written and verbal communication skills
• Experience managing projects from concept through delivery
• Experience with credit card products or consumer banking
• Familiarity with LMS platforms and content publishing workflows
• Background in instructional design methodologies (ADDIE, Agile, etc.)
• Experience facilitating instructor-led or blended learning
• Basic understanding of compliance, risk, or legal review processes

Key Attributes for Success

• Highly organized and process-driven
• Confident, engaging presentation style

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00