Senior Product Manager - Agentic Commerce

Product Manager

Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs. As a Product Manager, you will:

• Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product/portfolio opportunities, and establish the product vision, charter and roadmap.
• Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
• Manage the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results).
• Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes.
• In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

In addition, agentic commerce is redefining how purchases are discovered, decided, and transacted—through autonomous AI agents acting on behalf of users. As a Senior Product Manager, you will shape the vision and strategy for this emerging domain and lead the execution that brings agentic checkout and payment experiences to life. This role demands a blend of strategic thinking and hands-on delivery to turn cutting-edge concepts into scalable, trusted solutions.

Key Responsibilities:

• Define the product strategy, vision, and roadmap for agentic purchase orchestration (discovery → selection → payment → fulfillment).
• Define and deliver MVPs/pilots for agent driven checkout and payment methods, then scale to production across multiple channels/partnerships.
• Conduct discovery sessions to identify high-impact use cases and evolve business strategy to achieve desired business goals.
• Define product requirements in collaboration with cross functional teams across payments, merchant onboarding, merchant servicing and other teams.
• Collaborate with engineering to translate product requirements into executable plans and deliver features in a timely manner.
• Evangelize product internally and externally, working closely with Marketing and Go-To-Market to craft compelling narratives and drive product usage.

Basic Qualifications:

• Product Management experience

Preferred Skills/Experience:

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
• Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

5+ years product management (with some in AI/ML-driven or commerce contexts)

Technical Skills:

• Strong understanding of API architecture, SDKs, and integration frameworks.
• Knowledge of payment gateway technologies, PCI compliance, and security standards.
• Familiarity with multi-agent orchestration frameworks or microservices architectures for commerce APIs/infrastructure.
• Deep understanding of agentic interaction protocols

Leadership & Communication:

• Ability to lead cross-functional teams, navigate dependencies, and influence senior stakeholders within a matrixed environment
• Skilled in partner advocacy and representing technical solutions in strategic client conversations.
• Excellent negotiation and vendor management skills.

Domain Expertise:

• Deep knowledge of ISV ecosystems and integration best practices.
• Commerce / payments / marketplace / e-commerce domain knowledge (checkout flows, payments, fraud/risk, fulfillment, UX).
• Product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity