Commercial Growth Manager

Commercial Growth Manager

We are seeking a commercially astute Commercial Growth Manager with a track record of driving revenue and scaling consumer service portfolios to join our Commercial Development team - the heart of our growth engine. You'll be a data-led decision-maker who excels at translating complex trading metrics into actionable growth strategies and tangible financial results.

As a subject matter expert on channel performance, you will drive the strategic growth of our utilities product portfolios. Your responsibilities include:

• Strategy & Forecasting: Leading the delivery of quarterly forecasts and developing robust growth strategies to achieve business targets.
• Performance Analysis: Producing deep-dive reporting and dashboards (using SQL and Looker) to identify areas of concern, opportunity, and success.
• Commercial Enablement: Building business cases for commercially-led decisions and negotiating external partner contracts and commercial terms.
• Data Governance: Owning the selection, extraction, and compliance of data for outbound dialling.
• Process Improvement: Identifying barriers to trading performance and collaborating with stakeholders to streamline complex processes.
• Customer Retention Strategy: Developing and managing customer retention programmes across our multi-service proposition

You will join our Commercial Growth function, reporting directly to the Commercial Development Director. This is a highly collaborative role where you will act as a bridge between multiple departments. You'll work closely with Operations, Product, Marketing, Finance, and Data teams to ensure priorities are aligned and complex initiatives are delivered. You will also lead cross-functional working groups and manage relationships with external partners to drive and govern key business changes.

To be successful in this role, you will bring:

• Significant experience as a Commercial or Trading Manager within a consumer services business.
• Deep data proficiency, with the ability to link quantity and quality inputs to produce actionable insights and recommendations.
• Expertise in analytical data tools including Excel, Looker, Big Query, and Data Studio with experience in statistical commercial modelling.
• A comprehensive understanding of Trading KPIs and the intricate relationship they have with the wider business.
• Proven experience of managing and developing customer retention programmes in a subscription-led business.
• Knowledge of contact centre operations and digital environments; experience with Network marketing would be highly beneficial
• Proven experience in the end-to-end management and implementation of cross-functional workstreams.

We've got big ambitions so there's going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We'll share it during your first conversation.
• Annual discretionary performance based, annual bonus scheme.
• Hybrid working, with 2 days in the office. (We're definitely open to discussing flexible working arrangements)
• Holiday trading- buy & sell up to 5 days holiday each year
• Discount on our services and you get our coveted Cashback Card for free. You'll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
• Electric Car salary sacrifice scheme through Tusker
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences