Product Manager - Lead Management

Product Manager - Lead Management

Hi! We're UW. We're on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We're aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

For our customers and Partners, UW just needs to work – there when you need it, and invisible when you don't. Just like flicking a switch. Our proposition to customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. Learn more about life in our Tech teams here.

Job Description

We are looking for a Product Manager who is a curious, resilient architect ready to build a high-octane growth engine for our Partners. You have a mindset obsessed with the seamless journeys and a relentless drive to eliminate friction at every turn—your goal is to get high-intent customers in front of a Partner as fast as humanly possible. You'll be a natural leader who thrives on collaboration, using data to influence and lead cross-functional teams with clarity and purpose. You don't just manage a backlog; you champion a vision while maintaining focus in a fast-paced, high-impact environment.

We deliver progress. What you'll do and how you will make an impact.

Your mission is to be the architect of our growth engine, finding new ways to "open the tap" and ensuring seamless delivery. You will own the logic that governs how a lead moves from a click to a conversation.

Key responsibilities include:

• Building and executing quarterly plans (3–6 month view) and owning key product KPIs and OKRs for your area.
• Refining the hand-off between customer interest and Partner action, removing every millisecond of friction through relentless testing.
• Piloting and scaling new channels and methods to bring high-quality leads into the business.
• Designing and managing automated lead-scoring models to ensure Partners focus 100% of their energy on high-propensity opportunities.
• Designing the logic and ensuring 100% data integrity across our lead ecosystem.
• Providing accurate updates to leadership and managing cross-functional input to build alignment and present clear rationale for priorities.

We work together. Your team and the people you will work with...

You will join a high-energy, cross-functional squad as the "Orchestrator and Gatekeeper" of our lead ecosystem. Working alongside experts in UX, Data, Engineering, Partner engagement and Marketing, your team's mission is to revolutionize how we acquire, nurture, and manage leads for our Partners.

We have over 70,000 Partners out in the communities in the UK, connecting customers with the UW proposition. They're the beating heart of our business and you'll work closely with them to understand what makes them tick and how to help them sell!

Qualifications

We put people first. It's all about you...

Your technical toolkit and experience should include:

• Proven experience managing the full digital product lifecycle from discovery to launch within a cross-functional squad.
• Experience working in lead management or growth-focused environments, with a solid understanding of market trends and regulatory rigour.
• Strong ability to write clear, data-informed specifications and user acceptance criteria (UAC) that solve complex user problems.
• Proficiency in using product analytics (e.g., Mixpanel, Google Analytics) to justify tactical decisions and identify new growth opportunities.
• Expertise in Scrum or Kanban methodologies to drive iterative development and continuous value release.
• Skilled in managing feature backlogs using frameworks like RICE or MoSCoW, connecting feature development directly to revenue potential.
• Experience facilitating input from Engineering, Design, and Commercial teams to bring alignment and constructively challenge requests.

Additional Information

So why pick UW?

We've got big ambitions so there's going to be plenty of challenges. There are also a lot of benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Flexible working
• Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• Growth: A dedicated learning and development budget and bi-annual promotion cycles.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the 'Great Big Get Together' and our 'Good Hearted Go-Getter Awards'.

You've got this far... Hit apply - we can't wait to hear from you! Worried you don't hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let's chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don't be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.