Product Manager - Payments

Product Manager - Payments

Hi! We're UW. We're on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We're aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on...

We put People First. It's all about you.

We're looking for a Product Manager who thrives in the fast-paced world of fintech and payments. You're someone who can navigate complex legacy systems while keeping your eyes on the prize: a seamless, cost-effective experience for our customers. You'll be a natural at building relationships with everyone from engineers to finance experts, constructively challenging the status quo to build a payments backbone that's simple, powerful, and future-proof.

Job Description

You'll be joining our cross-functional payments squad, working alongside Engineering, UX, Data, and Marketing, as well as our Finance, Legal, and Partnerships teams. We're a characterful bunch on a mission to simplify our complex payments ecosystem.

Our goal is to build a cohesive strategy that makes paying for services painless for our customers and simple for our developers to manage. We view payments as a vital "enabler" for our unique bundled-service offering, and we want to make it as lean and powerful as possible.

You'll drive a cohesive payments product strategy that balances cost-efficiency with an exceptional customer experience. By optimizing vendor fees and reducing transaction costs, you will help maximize UW's structural cost advantage.

Your responsibilities include:

• Building and executing quarterly plans for your squad, owning key KPIs and OKRs.
• Prioritising the feature backlog based on business impact and identifying any blockers.
• Managing the full product lifecycle, from the first "lightbulb moment" to the final launch.
• Partnering with Finance to develop our payment vendor strategy and improve ROI on every transaction.
• Handling operational excellence, providing clear updates to leadership and managing cross-functional risks.
• Ensuring compliance, making sure our systems meet high security and data standards.
• Using customer research to define problems and validate that our solutions actually work.

Qualifications

Your skills and experience:

• Payments Domain Expertise: A background in payments products management. Experience in multi-service or subscription environments is highly desirable.
• Proven experience in the full product lifecycle from discovery to launch.
• Technical mastery in writing clear specifications and user acceptance criteria.
• Ability to manage and develop vendor strategy and high-level relationships.
• Strong understanding of compliance, data, and security standards.
• Experience facilitating team ceremonies, such as backlog refinement and quarterly planning
• Strong commercial acumen to translate complex value metrics into a clear, prioritised roadmap.
• Planning & Delivery: An agile mindset to iterate quickly on experiments and scale what works.

Additional Information

So why pick UW?

We've got big ambitions so there's going to be plenty of challenges. There are also a lot of benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Work-life balance: Flexible hybrid working. We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• Growth: A dedicated learning and development budget and bi-annual promotion cycles.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the 'Great Big Get Together' and our 'Good Hearted Go-Getter Awards'.

Apply here!

You've got this far… Hit apply - we can't wait to hear from you! Worried you don't hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let's chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don't be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.