Product Owner Till CX & Digital Channels

Product Owner For Cx & Digital Channels

Vattenfall aims to lead in the energy transition and create conditions for a fossil-free future. Vattenfall Eldistribution plays a central role in enabling the electrification happening at the community level. The transition entails significantly increased needs and demands from customers and society.

Are you interested in being part of our journey to drive customer-centric product development for our digital channels?

The department for CX & Digital Channels is tasked with staying ahead of customer experience and interaction. The CX team supports with customer insights and together with product development we continuously deliver improved digital channels.

As a product owner (PO) you join the product leadership team together with other POs and Product Manager. Together you shape the future of all our digital channels such as our open web, private logged-in mode, company portal, and installer portal. In the role of PO you work closely with the development team with developers, QA, UX/UI, Business Analysts, and Scrum Master. Your mission is to ensure customer benefit, business benefit, and that the product is developed according to vision and roadmap. You are responsible for facilitating stakeholders, refining the product backlog, and the value of delivery.

Your main responsibilities include:

Translating the strategic goals into product development

Understanding and starting from the customers' needs, stakeholders' requirements and deciding on solutions together with the team

Ensuring a prioritized and updated backlog, planning, and delivery of development

Actively participating in the team's agile processes such as standups, sprint planning, and reviews

Being the link between business and development including Stakeholder Management

We know that you will develop with us but we would like to see that you already have:

Several years of experience in product ownership from digital channels

Experience of an agile working method with both customer and strategy in the focus of product development

Very good communicative ability in Swedish and English, both in speech and writing

Experience of and understanding for large complex organizations and customer streams

Interest in the green transition, digital customer journeys, and a data-driven working method

To succeed in the role, you are analytical, structured, and have a strength in communicating and adapting messages to different stakeholders. You have a technical understanding and thrive in roles with many interfaces and collaboration areas. To fit into the team, we see that you are solution-oriented and have a positive attitude towards both work tasks and colleagues.

We offer the opportunity to work in a company culture where we strive to be open, active, and positive with tasks that develop and challenge you. Our employees' and partners' health and wellbeing are important to us. A good work environment is fundamental in everything we do and safety is always at the center. For us, it is important that your personal values align with our culture characterized by making each other better, staying ahead, and keeping our promises. We are convinced that diversity and inclusion lead to innovative thinking, improved business results, and increased engagement and we strive to represent the diversity among our customers and the society we operate in. Location Stockholm, Solna