Site Experience Design Manager

Site Experience Design Manager

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21,000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years.

Job Description

About Vattenfall E-Mobility

Vattenfall is one of the largest producers of electricity and heat in Europe, with its headquarters in Stockholm. Electromobility is an integral part of Vattenfall's long-term strategy. Our international E-Mobility team works closely with colleagues in Sweden, Germany, and the Netherlands to deliver tailored charging solutions for electric vehicles. We develop and market products and services related to charging infrastructure for both private and business customers.

As Site Experience Design Manager, you will shape and implement design guidelines that elevate the customer journey across both physical and digital touchpoints at our sites. Your work ensures every site delivers a seamless and engaging experience, maximizes visibility, reflects our brand identity, and supports business goals around satisfaction and usage.

You will work closely with local market teams and cross-functional stakeholders to bring our design vision to life and drive site growth.

What you'll do

Design Leadership

• Own, maintain, and evolve on-site design guidelines and UX principles across all touchpoints.
• Ensure compliance with safety, accessibility, and sustainability standards.
• Safeguard brand consistency in visual identity and user experience across markets.

Innovation & UX

• Introduce forward-thinking design concepts and emerging technologies to improve site usability and engagement.
• Conduct usability testing, analyze feedback, and continuously refine designs.

Project Management

• Lead the implementation of design guidelines for new sites and upgrades, including hardware, screens, and signage.
• Coordinate with local and international teams (Business Delivery, Delivery, Digital Solutions & Hardware) to ensure smooth execution.

On-Site Experience Optimization

• Deliver design solutions that enhance the "Arrive" phase of the customer journey, selecting the right design package based on commercial opportunities.
• Identify pain points and propose improvements in close collaboration with local teams.

Qualifications

What you'll bring

• Bachelor's degree in design, architecture, user experience, or a related field (Master's a plus).
• Proven experience in design management, ideally within retail, mobility, or customer experience environments.
• Strong portfolio demonstrating site or spatial design and UX excellence.
• Project management skills with the ability to drive initiatives across multiple stakeholders.
• Strong communication and collaboration skills in an international setting.
• Fluent in English (additional languages are a plus).

Additional Information

Our Offer

We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as 'Ask and Share' concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development.

Location: Solna, Amsterdam or Berlin

For more information about the position you are welcome to contact hiring manager Pauline Grangeat at pauline.grangeat@vattenfall.de. For more information about the recruitment process you are welcome to contact our recruiter Christin Schreyl da Silva at christin.schreyldasilva@vattenfall.de.

We welcome your application in English no later than 31.10.2025. At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall.