Product Manager Loyalty Tech Prog & Exp - Orlando, FL

Product Manager Loyalty Tech Prog & Exp - Orlando, FL

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Position Summary The Product Manager, IT Loyalty Technology reports to the IT Manager, Loyalty Technology and is responsible for driving the strategy, development, and ongoing optimization of technology solutions that power JetBlue's Loyalty ecosystem. This role supports scalable, secure, and customer-focused products and services that enable capabilities across loyalty programs, customer experience, partner integrations, cobrand operations, and foundational infrastructure. The Product Manager, IT Loyalty Technology serves as the key leader in ensuring the team delivers reliable, secure, and scalable solutions that meet the needs of customers, partners, and internal stakeholders. They will collaborate with IT teams, loyalty marketing, cybersecurity, and external business partners to maintain a seamless, customer-focused experience while supporting operational efficiency and compliance. The Product Manager will prioritize enhancements, maintain the team's roadmap, and ensure smooth execution of updates, enhancements, and issue resolution. The Product Manager, IT Loyalty Technology is responsible for defining strategy, managing roadmaps, and delivering technology solutions aligned with their assigned area and with broader business goals. Depending on team alignment, the role may include leading production support and incident triage, managing system health and monitoring, coordinating releases, enabling partner integrations and APIs, and enhancing platform security and fraud mitigation. The Product Manager, IT Loyalty Technology is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail-oriented projects, can manage changing priorities and perform well under stress and time constraints, and their personal values match JetBlue's values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Define and execute the product strategy and roadmap for JetBlue's loyalty platform, aligning with broader business goals and enhancing customer engagement
• Collaborate with IT and business teams to prioritize platform enhancements ensuring delivery of high impact features
• Manage the platform's production support processes, driving efficient issue resolution and minimizing customer and operational impact, with a focus on improving key performance indicators (KPIs)
• Define and roll out improvements to release management activities to ensure timely and successful deployment of platform updates and enhancements
• Lead efforts to manage and optimize integrations and APIs, enabling seamless data flow between the loyalty platform and external systems
• Partner with cybersecurity and fraud prevention teams to enhance platform security, detect vulnerabilities, and mitigate fraud risks
• Drive continuous improvements to the JetBlue account and TrueBlue sign-on platform, ensuring reliability, usability, and compliance
• Act as the primary liaison between stakeholders, including IT, loyalty marketing, and external partners, to deliver platform initiatives
• Leverage Data Analytics and customer insight to monitor platform performance and identify opportunities for enhancement and innovation
• Stay informed of industry trends, emerging technologies, and competitive benchmarks to inform long-term platform strategy and planning
• Other duties as assigned