Manager, Product & Portfolio Operations

Manager, Product & Portfolio Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly analytical and results-oriented Product Portfolio Operations Manager with experience in product management, operations, finance, or related fields. This role will lead efforts to measure product ROI, centralize performance reporting, and drive process improvements across Product and Technology teams. The ideal candidate excels at cross-functional collaboration with Finance, Sales, Product, and Technology leaders to deliver insights, systems, and processes that inform investment decisions, accelerate delivery, and enhance product outcomes.

Key Responsibilities

Product Performance & Reporting

• Manage the cadence of investment and funding requests by coordinating training, communication, and reporting across business units.
• Track and maintain KPIs to assess product and technology effectiveness and efficiency.
• Establish and operationalize product ROI measurement across the three VAS business units translate insights into actionable investment recommendations.
• Serve as a reporting SME across systems, supporting cross-functional teams.
• Contribute to the design and implementation of a centralized dashboard for financial, adoption, and sales metrics.
• Develop consolidated reporting across headcount, finance, and investment, leveraging AI tools for automation.
• Support ad-hoc strategic and operational initiatives related to portfolio operations.

Process Improvement

• Drive adoption of new processes (e.g., centralized product development intake).
• Create and deliver communications and collateral to support product and tech teams.
• Manage feedback channels and prioritize iterative improvements based on cross-functional input.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Experience implementing centralized reporting systems for product performance Proven success in Agile transformation initiatives Understanding of payment product economics Experience in change management and organizational design

Demonstrated experience in product and technology operations, analytics, and process implementation Strong program management skills. Able to lead complex, cross-functional initiatives Solid understanding of financial metrics (e.g., revenue, cost, profitability) and adoption metrics (e.g., usage, retention) Familiarity with Agile delivery practices, team structures, and productivity measurement Exceptional analytical skills. Able to distill complex data into clear, actionable insights Effective stakeholder management and communication skills across Finance, Sales, Product, and Technology teams Proficiency in data visualization tools (e.g., Power BI, Tableau), with advanced Excel and PowerPoint skills Ability to leverage internal AI tools (e.g., Visa Chat GPT, Bolt, Copilot) in daily workflows