Manager, Learning And Development - Product Training & Certification

Manager, Learning & Development – Product Training & Certification

The Manager, Learning & Development – Product Training & Certification is responsible for the design, development, and delivery of product education and certification programs for both internal associates and external partners. This role reports to the Sr. Manager, Learning & Development – Product Training & Certification and supports the execution of training strategies that empower teams and clients to confidently use Walmart Connect's advertising solutions. The Manager is responsible for creating engaging learning experiences, maintaining and updating training content, and ensuring programs drive adoption and measurable business outcomes.

Key Responsibilities

• Support the execution of go-to-market (GTM) training strategies for new product launches.
• Create a tiered, role-based learning framework to ensure foundational product competencies are addressed.
• Coordinate ongoing training sessions to build product fluency and solution confidence.
• Collaborate with Product, Marketing, and Sales Enablement teams to align training with product updates and priorities.
• Develop and deliver training refreshers, knowledge checks, and continuous education touchpoints.

• Design and develop certification programs for external audiences (advertisers, agencies, and emerging partners) through Walmart Connect Academy.
• Build learning experiences that help advertisers and partners understand Walmart Connect's value proposition, campaign creation workflows, and optimization best practices.
• Develop tiered certification pathways (101/201/301) to scale learner progression from platform fundamentals to advanced campaign execution.
• Collaborate with cross-functional teams (Product, Partner Management, Marketing, Sales) to ensure external learning content is current, relevant, and tied to measurable business outcomes.
• Deliver live and virtual sessions, webinars, and interactive training to reinforce learning and drive partner confidence and satisfaction.

• Design and develop engaging, multi-modal learning experiences across modalities, including Instructor-Led Training (ILT), Virtual ILT (vILT), eLearning, video, simulations, and microlearning.
• Use interactive facilitation techniques (role plays, case studies, simulations, group discussions) to maximize learner engagement and retention.
• Apply instructional design, adult learning theory, and UX principles to create intuitive, visually engaging content that promotes application and retention.
• Develop performance support tools (e.g., assessments, videos, infographics, guides, and job aids) that reinforce knowledge retention and skill application.

• Partner with cross-functional teams to align training content with business priorities.
• Conduct needs analyses with stakeholders to identify learning gaps.
• Collaborate with subject matter experts to ensure certification content is accurate and relevant.
• Represent Walmart Connect Academy in internal and external forums as an education ambassador.

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Communications, Instructional Design, or a related field, or equivalent experience.
• 5+ years in Learning Experience Design, Customer/Partner Education, or Instructional Design with proven success supporting B2B or enterprise organizations.
• Expertise in developing learning content across multiple modalities (ILT, vILT, eLearning, video, microlearning, and blended programs).
• Proficiency with learning tools: Evolve, Articulate Rise, Vyond, Canva, Camtasia, Adobe Creative Suite, PowerPoint.
• Excellent communication, storytelling, and facilitation skills.
• Must include a portfolio.

Preferred Qualifications

• Master's degree in Instructional Design, Marketing, or Organizational Development.
• Certifications in L&D, Instructional Design, or Project Management (CPTD, Kirkpatrick, PMP, Agile) are a plus.
• Proven track record in developing tiered certification pathways and assessments (e.g., foundational to advanced levels).
• Experience working in ad tech, media, or SaaS environments.
• Experience with AI-driven learning systems, adaptive learning, and analytics platforms (Power BI, Tableau, LMS dashboards).

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.