Principal, Product Manager, Customer Growth

Principal, Product Manager, Customer Growth

1345 Crossman Ave Sunnyvale, CA 94089-1114 R-2516318 $143,000 - $286,000/yr Regular/ Permanent Salaried

Position Summary...

About the Team We are building an AI-enabled Customer Growth platform focused on improving customer engagement, retention, and lifetime value across digital and omnichannel experiences. The organization operates at the intersection of:

• AI/ML-driven personalization
• Experimentation and optimization systems
• Customer data and behavioral intelligence
• Recommendation and decisioning platforms
• Lifecycle engagement and messaging orchestration
• Omnichannel customer growth

Our mission is to create a closed-loop growth engine that continuously learns from customer behavior and optimizes customer experiences at scale. Role Overview We are seeking a strong Product Manager to lead AI-driven growth and personalization initiatives across customer engagement ecosystems. This leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share. The ideal candidate combines strong product judgment with analytical rigor, experimentation sophistication, systems thinking, and technical fluency.

• 8+ years of Product Management experience in technology or data-intensive environments
• Strong analytical and quantitative problem-solving skills
• Experience leading complex cross-functional initiatives involving Engineering and Data Science teams
• Experience owning products or platforms with measurable business impact
• Experience building AI/ML-driven products, personalization systems, recommendation engines, or growth platforms
• Strong experimentation background including A/B testing and statistical reasoning
• Experience with customer engagement, retention, CRM, loyalty, or lifecycle ecosystems
• Technical fluency with data platforms, experimentation systems, APIs, and ML concepts
• Strong executive communication and organizational influence skills

What We're Looking For We are especially interested in candidates who demonstrate:

• Strong systems thinking and structured problem solving
• High analytical rigor and data fluency
• Deep partnership with Data Science and Engineering teams
• Sophisticated experimentation mindset
• Ability to connect customer insights to scalable platform capabilities
• Strong ownership and execution discipline
• Learning agility and technical curiosity around AI/ML systems

High-signal experience includes:

• Personalization and recommendation systems
• Experimentation and optimization platforms
• AI-assisted engagement systems
• Messaging optimization and lifecycle orchestration
• Customer segmentation and propensity modeling
• Martech, adtech, or customer data platforms
• Behavioral analytics and decisioning systems

Why Join Us You'll help build AI-powered systems that impact millions of customers while shaping the future of personalization, experimentation, and customer engagement at scale. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.