Principal, Product Manager - Identity Platform

Principal Product Manager - Identity Platform

The Principal Product Manager will define and drive Walmart's next-generation Omni Identity Platform strategy—bridging customer, household, and partner data to deliver precision, transparency, and trust across all omni-channel journeys. This role leads innovation in identity quality, explainability, spanning across both 1st party and 3rd party datasets, ensuring that every identity connection within Walmart's ecosystem is both accurate and accountable. You will own a multi-year roadmap that unifies internal and external identity signals, risk indicators, and knowledge graph relationships into measurable trust frameworks that power personalization, fraud prevention, and partner interoperability at scale. The ideal candidate combines deep technical fluency in identity systems, graph data models, and experimentation platforms with strong strategic acumen to align data science, engineering, and business stakeholders around a single, trusted view of the customer.

The Omni-Identity Platform team powers Walmart's customer experiences and accelerates monetization opportunities by integrating first-party, third-party, and behavioral signals to create dynamic identity intelligence that continuously learns and improves through feedback loops. Our charter includes:

• Advancing identity quality and coverage through explainable linking, automated anomaly detection, and reinforcement learning feedback.
• Establishing frameworks to evaluate third-party data partnerships for precision, privacy compliance, and incremental value.
• Building trust tiers and unified scoring systems that power personalized experiences, revenue, and retail decisions across the enterprise.

What you'll do:

• Own the end-to-end roadmap for Walmart's Identity Knowledge Graph, integrating internal and external data sources to enhance identity quality and traceability.
• Develop metrics and frameworks for evaluating 3P data partnerships and graph enrichment vendors, balancing signal quality, cost efficiency, and compliance.
• Define the Identity Quality Index (IQI) and supporting dashboards to measure linkage accuracy, explainability, and confidence across journeys.
• Collaborate with data science and engineering to build graph-based models that resolve entities, households, and devices with explainable relationships.
• Drive experimentation programs to test new graph enrichment methods, third-party inputs, and reinforcement learning loops that improve matching precision.
• Partner with privacy, security, and risk teams to ensure all enrichment and inference pipelines meet governance, consent, and ethical AI standards.
• Champion adoption and storytelling, translating complex graph-driven insights into clear narratives that influence senior stakeholders and drive alignment.

What you'll bring:

• 10+ years of product management experience, including deep exposure to identity, data platforms, or graph technologies.
• Proven success in evaluating, integrating, and optimizing third-party data or API partnerships for large-scale identity systems.
• Expertise in entity resolution, data lineage, trust scoring, or graph-based explainability frameworks.
• Strong analytical mindset with experience in A/B testing, or reinforcement learning feedback systems.
• Demonstrated ability to work cross-functionally with data science, engineering, and privacy to translate technical depth into business impact.
• Exceptional communication skills—capable of influencing executives and technical teams alike.
• Passion for building transparent, accountable, and ethical identity systems that deepen customer trust.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications:

Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.

Preferred Qualifications:

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location: 680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.