Principal, Product Manager – Workforce Management & CMMS

Principal, Product Manager – Workforce Management & CMMS

Walmart operates one of the largest facilities footprints in the world, with 4,690 Walmart stores and 120+ external client locations already serviced by Walmart technicians. As we scale our Facilities-as-a-Service platform, optimizing technician workforce and construction efficiency, new store and remodel field team & providing external clients with SLA-grade visibility is critical to achieving while building new commercial revenue streams. We are seeking a Principal Product Manager for Workforce Management & CMMS to design and scale the orchestration layer that powers Walmart field teams dispatch, SLA performance, and integration across internal and external systems. This leader will unify legacy CMMS solutions, deliver customer-facing workforce visibility, and ensure Walmart's field network is optimized for efficiency and growth. You'll help shape a new vertical strategy and will have the ability to operate as a startup within the enterprise, this is a highly visible role, the individual will need to move from strategy to implementation.

What You’ll Do...

Lead the development and execution of product roadmaps for workforce management and CMMS integration.

Drive consolidation of internal systems and enable real-time visibility of workforce activity and SLA performance.

Develop dynamic scheduling, dispatch, and reporting tools to enhance operational efficiency.

Facilitate externalization of Walmart's Facilities-as-a-Service capabilities for commercial clients.

Champion change management initiatives to ensure adoption across large, distributed workforces.

Collaborate across operations, engineering, finance, and customer-facing teams.

What You’ll Bring...

8–10 years of product management experience with Principal-level ownership in workforce, field service, or enterprise SaaS platforms.

Proven success in workforce scheduling, optimization, or CMMS integration at scale.

Strong technical foundation — APIs, orchestration engines, data flows.

Ability to collaborate across operations, engineering, finance, and customer-facing functions.

Customer-first mindset, balancing Walmart's internal efficiency with external SLA excellence.

Preferred Skills

Experience externalizing internal workforce capabilities into commercial offerings.

Familiarity with CMMS ecosystems, technician dispatch systems, and SLA-driven platforms.

Strong analytical and operational insight; ability to link metrics to financial impact.

Change management experience driving adoption across large, distributed workforces.

Why Walmart

At Walmart, scale is our differentiator. This role offers the opportunity to redefine how facilities technicians are orchestrated across the world’s largest retail footprint while scaling an external-facing platform that sets the industry standard for service-level excellence. As Principal PM for Workforce Management & CMMS, you will build the platform that enables Walmart to become the operating system for connected facilities ecosystems.

Minimum Qualifications...

Option 1: Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management. Option 2: 11 years’ experience in product management or related area.

Preferred Qualifications...

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 8 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. Supervisory experience. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.