Senior Director, Product Management – Membership Personalization

Senior Director, Product Management – Membership Personalization

Walmart is on a mission to help people live better by saving them time and money. As commerce evolves and AI-powered shopping accelerates, every interaction with Walmart is becoming more personalized, more intuitive, and more meaningful. The Personalization team is at the heart of this transformation, with a bold mission to create a unique store for every customer. As a leader on this team, you will play a pivotal role in shaping how millions of members experience Walmart every day. As Senior Director of Product Management for Membership Personalization, you will lead a team of exceptional product managers responsible for driving growth, engagement, and retention across Walmart's membership programs at an enterprise scale. You will work in close partnership with the Walmart+ team and Sam's Club organizations worldwide to deliver cohesive, differentiated member experiences across brands, markets, and platforms. Your mission is to ensure every member feels understood, valued, and rewarded—creating moments that clearly demonstrate the value of membership and inspire customers to return again and again for a personalized, delightful assortment of products and services tailored to their needs. This role requires a rare combination of deep customer empathy, strong technical fluency in AI/ML-driven products, and strategic leadership at scale. You will define and deliver personalization capabilities that not only meet member needs but also scale across multiple businesses, geographies, and operating models—breaking down boundaries and extending Walmart's commerce platform globally. In this role, you will help define the future of membership-led commerce, setting the standard for how personalization, data, and AI come together to serve customers and drive long-term business impact.

What You'll Do

• Define and drive the strategy for AI-enabled discovery and decision experiences across Homepage, Shopping Pages, Search, and Item.
• Lead and develop a high-performing team of product leaders, partnering closely with design, engineering, and data science.
• Bring together Search and Discovery experiences into cohesive, mission-aware customer journeys.
• Partner with AI/ML teams to deliver intelligent recommendations, personalized planning, and predictive replenishment experiences.
• Own the end-to-end product lifecycle—from vision and execution to measurement and iteration—across digital and in-store touchpoints.
• Establish a unified set of priorities and success metrics, shifting focus to end-to-end customer and business impact.
• Collaborate with the Sparky team to deliver intuitive, contextual integrations that assist customers throughout their discovery and decision journeys.

What You'll Bring

• 15+ years of experience in Product Management, with 5+ years leading teams at the Director level or above.
• Proven record of building and scaling customer-facing products that address real-life needs, ideally in retail, grocery, or e-commerce.
• Strong background in AI/ML products, with an ability to translate technical models into delightful, intuitive customer experiences.
• Exceptional strategic thinking, balancing customer experience innovation with operational scalability and business impact.
• Ability to lead cross-functional execution across engineering, design, data science, and business stakeholders.
• Excellent communication and storytelling skills, capable of aligning executive leadership and inspiring teams around a shared mission.

Preferred Qualifications

• Experience in omnichannel retail or retail technology ecosystems.
• Background in personalization, recommendation systems, or search.
• Deep empathy for diverse customers and a passion for improving everyday life at scale.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, engineering, or related area and 13 years' experience in product management. Option 2: 15 years' experience in product management or related area.

Preferred Qualifications

Master's degree in Computer Science, Engineering, Business Administration, or related area and 12 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location

840 W California Ave, Sunnyvale, CA 94086-4828, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.