(USA) Senior Manager, Technology Operations - Growth Experimentation

Senior Manager, Technology Operations - Growth Experimentation

Location: Bentonville, Arkansas Only

Join the Walmart Omni Customer Growth team and help redefine how customers shop—both in-store and online. This role sits at the center of our Omni experience and is responsible for leading high-impact experimentation that drives measurable growth.

As a Senior Manager focused on Experiment Design & Execution, you will own the end-to-end experimentation lifecycle—designing tests, defining measurement frameworks, analyzing results, and translating insights into action. You will partner closely with eCommerce, Product, Merchandising, Marketing, Operations, and Revenue teams to ensure experiments are well-designed, statistically sound, and tied to clear business outcomes.

This is a hands-on, highly analytical role. Strong SQL and Python expertise are required.

What You'll Do

Lead Experimentation Strategy & Execution

• Design and execute A/B and multivariate experiments to drive omni customer acquisition, engagement, and retention.
• Define success metrics, guardrails, and measurement frameworks grounded in statistical rigor.
• Partner with Product and Engineering to ensure clean test implementation and reliable data capture.

Own Measurement & Causal Analysis

• Apply statistical methods, causal inference techniques, and hypothesis-driven analysis to evaluate experiment impact.
• Quantify incremental lift and translate findings into clear, actionable recommendations.
• Establish best practices for experimentation design, analysis, and documentation across the team.

Deliver Data-Driven Insights

• Use SQL and Python to extract, transform, and analyze large datasets.
• Build scalable analytical workflows and automate recurring reporting where possible.
• Conduct deep dives into customer engagement, customer health, and operational performance metrics.

Drive Cross-Functional Impact

• Influence partners across eCommerce, Merchandising, Marketing, and Operations to prioritize high-value tests.
• Present clear, concise insights and recommendations to senior stakeholders.
• Operate as the voice of the customer, grounding decisions in data and measurable outcomes.

Operational Excellence

• Lead weekly/monthly business reviews related to experimentation performance.
• Improve experimentation processes, documentation, and governance to scale impact.

You'll Sweep Us Off Our Feet If You

• Have deep experience designing and analyzing controlled experiments in a digital or omni environment.
• Are highly proficient in SQL and Python (required) and use them daily for analysis and modeling.
• Have a strong foundation in statistics, economics, causal inference, or related quantitative fields.
• Take a hypothesis-first approach and are comfortable working with ambiguity.
• Translate complex analysis into clear business recommendations.
• Build trust quickly and influence without authority across cross-functional teams.
• Balance strategic thinking with hands-on execution.
• Communicate complex ideas clearly to both technical and non-technical audiences.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.

Option 2: 7 years' experience in project management, program management, program operations, or related area. 2 years' supervisory experience.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.