Senior UI/UX Designer

Senior UI/UX Designer

Company: The mission of Well is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product—a consumer health engagement platform—integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits.

Position Title: Senior UI/UX Designer

Reporting To: Senior Director, UX

Location: Chapel Hill, NC; Boston, MA (Newton Office); New York, NY

Compensation: Senior UI/UX Designer $115,000-135,000, plus bonus and benefits

Position Summary: We are seeking a highly skilled Senior UX/UI Designer to lead design efforts for our complex product areas. The ideal candidate will have 4–7 years of professional experience in UX/UI, product design, or human-centered design. In this pivotal role, you will drive the user experience strategy and execution from discovery to delivery, balancing long-term product vision with immediate user needs. You will operate with high autonomy, making significant design decisions and aligning efforts across disciplines with minimal oversight.

Key Responsibilities:

• Lead UX/UI design across projects, from initial research to high-fidelity execution
• Define user journeys, information architecture, and interaction flows for complex systems
• Conduct or oversee user research, usability testing, and design validation
• Collaborate closely with Product Managers, Engineers, and other Designers to align on product strategy and roadmap
• Advocate for user needs while balancing business and technical constraints
• Mentor junior designers and contribute to the team's knowledge-sharing and culture
• Drive the adoption and evolution of design systems, patterns, and standards
• Communicate design rationale effectively to stakeholders and leadership

Preferred Qualifications:

• Experience: 4–7 years of professional experience in UX/UI, product design, or human-centered design
• Expertise in designing both mobile apps and responsive web applications
• Proven ability to lead design efforts for complex product areas from discovery to delivery
• Experience designing to boost engagement metrics, ideally for health tech products
• Demonstrated ability to drive user experience strategy and execution, balancing business goals with user needs
• Experience owning and contributing to ADA complaint design systems
• Expertise in conducting or overseeing user research, usability testing, and design validation
• Expert-level proficiency with design tools, specifically Figma, and experience with prototyping tools and collaboration platforms
• A proactive, creative, and rigorous approach to solving ambiguous problems
• Excellent communication and collaboration skills to work effectively with cross-functional teams (Product Managers, Engineers, etc.)
• Ability to effectively communicate design rationale to stakeholders and leadership

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission.

We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.