Design Specialist

Design Specialist

Our Pottery Barn store in Brisbane is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. This is a permanent, part-time position offering 60 hours per fortnight with a fixed two-week rotating roster.

As a Design Specialist, you will:

• Create unique and engaging experiences for customers by applying your design expertise to enhance their home environments.
• Use your design skills to assist clients with consultations both in-store and at their homes, guiding them on the design of their spaces.
• Provide tailored recommendations on products, colours, and designs that align with each client's style and needs.
• Anticipate clients' needs for every room in their home and offer thoughtful suggestions.
• Ensure a seamless customer experience from initial shopping through to delivery and setup of their purchases.
• Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes.
• Support the implementation and upkeep of visual merchandise presentation, signage, and lighting.
• Assist colleagues with resolving complex customer concerns.
• Provide special services including gift wrapping, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

We think you will be successful in this role if you:

• Have experience in design and a passion for homewares, with strong client engagement skills.
• Have retail sales experience, preferably in visual merchandising, specialty retail, and/or homewares.
• Excel at connecting with customers through both service and selling.
• Are driven to meet and exceed sales targets and thrive in a team environment while being capable of working independently.
• Enjoy interacting with customers, discovering their story, style, and lifestyle to match them with the right products.
• Have the confidence and ability to anticipate customer needs and solve problems effectively.
• Perform best when given clearly defined sales goals and metrics.
• Demonstrate effective communication, organizational, and leadership skills.

You will love working here because:

• We're a successful, fast-growing company with a data-driven and entrepreneurial spirit.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
• We prioritise internal promotions and provide many development opportunities through training, coaching, and cross-brand and cross-function career moves.
• We are passionate about our heritage but are focused on redefining retail for the next generation.
• We are dedicated to exceptional client experiences.
• We have a smart, experienced leadership team open to new ideas.
• We believe in autonomy and reward initiative.
• We embrace creativity and have fun in our work!

If you are passionate about using your design expertise to create exceptional experiences for our clients, apply today!

Only candidates with the permanent work rights in Australia will be considered.