Design Specialist: West Elm

Design Specialist

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's West Elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm store in Chadstone is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. In this permanent part-time role, you will work 40 hours per fortnight with a fixed two-week rotating roster including alternate weekends.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life's most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

• Provide personalised design consultations in-store, in-home, virtually and via chat
• Provide tailored recommendations on products, colours, and designs that align with each client's style and needs
• Drive sales through expert product knowledge and B2B opportunities
• Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes
• Maintain visual merchandising, process transactions, and follow WHS standards

What You Will Bring to the Role

• 1–2 years' design experience
• Retail sales experience in home furnishings and a strong service mindset
• Confident communication and ability to build lasting client relationships
• Proactive, organised and able to manage multiple projects
• Flexibility to work weekends, peak periods, and travel for home consults

Physical Requirements

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the team? Do you have the creativity and detail to thrive as a Design Specialist? Apply today!