Product Strategy & Operations Manager

Your Work Days Are Brighter Here

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Join the Evisort AI team at Workday, which powers Document Intelligence AI and Workday's CLM and Contract Intelligence offerings. powering Workday's CLM and Contract Intelligence Offerings. Our mission is to change the way business deals get done. We build ground breaking AI technology that can read and understand contract language to make every part of the deal-making process from drafting, negotiating, reviewing, approving, or managing the contracts happen faster, better, with reduced risks. We build AI first products, and automate manual work, freeing up our customers time and accelerating their businesses. You will be joining the Evisort AI team, which functions as a startup within Workday. This is your opportunity to build at the pace of innovation of a startup, while backed by the enormous support and impacting Workday's incredible customer base of 70M+ users.

About the Role

Evisort is seeking a strategic, analytically-minded operator to join our Product team as Manager of Strategy & Operations – Product. This high-impact role sits at the intersection of product analytics, customer insights, and cross-functional execution.

We operate with startup agility inside the scale of the Workday ecosystem—building fast, learning from customers, and scaling intentionally. This role is perfect for someone who thrives in fast-paced environments and wants to shape the product through the lens of customer health, cohort behavior, and real-world usage.

In this role, you'll serve as a key link between Product, and Customer Success—bringing objective, data-driven insights from the field back into product planning. You'll uncover adoption patterns, surface customer needs, and identify friction points that help guide product roadmap decisions. You'll also lead strategic, cross-functional initiatives that influence how we prioritize, build, and scale.

If you're a systems thinker who's as comfortable diving into data as you are shaping cross-functional narratives—this is your chance to have an outsized impact on a growing AI-native SaaS business entering its next phase of scale.

About You

You're a product-savvy operator with experience in SaaS and AI environments, deeply familiar with what makes great products succeed. You've worked alongside Product, Engineering, CS, and GTM teams to bring structure to ambiguity and clarity to complexity. You bring an analytical mindset and an instinct for translating customer signals into product direction.

You can identify patterns across customer cohorts, extract actionable insights from health and usage data, and surface opportunities to improve retention, expansion, and customer experience. You help Product stay grounded in customer reality—bringing objectivity and narrative to roadmap tradeoffs.

Basic Qualifications

• 5+ years in product strategy, product operations, or business operations with a strong focus on analytics
• Strong familiarity with SaaS metrics, customer segmentation, retention drivers, and usage analytics
• Experience working closely with Product and Engineering teams in high-growth environments
• Deep understanding of AI-centric GTM motions, particularly the unique challenges in selling transformative technology versus traditional SaaS, and a keen ability to uncover expansion opportunities for growth.
• Proven ability to analyze cohort behavior and surface patterns that influence product strategy
• Experience with product and analytics tools (e.g., Amplitude, Looker, Gainsight, Sigma)
• Ability to connect qualitative customer feedback with quantitative data to build a holistic view
• Strong cross-functional program management skills; able to drive alignment across teams
• Excellent communication and executive storytelling skills
• Strategic thinker with attention to detail and a bias toward action

Other Qualifications

• Deep understanding of Customer Success, SaaS metrics (e.g. NRR, retention, CAC, expansion), and operational levers for scale
• Strong business judgment with the ability to turn data into insight and insight into action
• Comfortable working across functions and levels with a collaborative, low-ego approach

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.