Manager Product Knowledge (H/F)

Manager Product Knowledge

Take your place aboard the Xplor rocket and join us as Manager Product Knowledge in Villeneuve-d'Ascq to help people succeed around the world.

Do you have a team spirit, you are motivated to make a difference and you are looking for a new exciting career? We are a global provider of gym management software, dedicated to our vision of motivating, educating and inspiring individuals to a healthier lifestyle through the use of our "member-centric" fitness software, and we are looking to expand our team due to our continuous global expansion.

As Manager Product Knowledge, you play a key role in the structuring, improvement and innovation of processes related to product training, documentation and translation of our software.

If the position is project and innovation oriented, an important part of your mission consists of creating educational and product enhancement content: training materials, tutorials, user guides, explanatory videos, for internal and client audiences.

You will be responsible for quality standards, technology watch (including AI and automation) and continuous process improvement.

The current team consists of 2 collaborators who each have well-defined roles (both in terms of product and responsibilities).

This role requires creativity, pedagogy and editorial rigor, as well as a strong appetite for process structuring and cross-functional project management, in the service of continuous improvement and product excellence.

Your main missions will be:

• Content Creation & Production: animate, design and produce educational content in close collaboration with Product, CSM and Marketing teams
• Product Training: animate and lead digital training paths, both for our product clients and for internal training (onboarding, release notes and continuous training)
• Product Documentation: optimize and modernize the documentary production by ensuring quality, accessibility and continuous update, while introducing automated flows and innovative solutions for clients and internal teams.
• Translation & Localization: accompany and be a force of proposal on current translation processes
• Compliance & Certification: ensure the compliance of training processes, documentation and communication (Qualiopi, OPCO...) and take charge of audits with the relevant stakeholders.
• Process & Innovation: propose and integrate solutions, including AI, to automate and streamline internal processes related to documentation, translation and content.

Key skills:

• Fluency in French (bilingual), fluent English (C1, both written and oral). Knowledge of Spanish (B2 level) is a highly appreciated asset.
• Excellent writing skills, with an ability to simplify complex topics in a clear, structured and pedagogical manner.
• Proficiency with content creation tools: office suites, e-learning tools, simple video tools (Video Editor, Canva, etc.).
• Curiosity for technological products (SaaS/B2B) and a taste for user experience.
• Ability to structure information, organize deliverables, follow a schedule.
• Interest in automation, digital tools, and generative AI innovations (no need to be an expert, but be curious and comfortable with learning).
• Collaborative work sense and good communication between teams (Product, Marketing, Support…).
• Ability to lead a team, support skill development, and foster a collaborative environment.

Experience in at least two of the following areas:

• Technical or digital communication
• UX Writing / Web Writing
• Pedagogical Engineering / Digital Learning
• Project Management / Digital Products
• Pedagogical Design / Content Editing

This position is for you if…

You like creating, structuring and transmitting useful information.

You are comfortable juggling between several projects while maintaining a requirement for clarity and quality.

You are looking for a role where you can quickly develop your skills in relation to innovation, product and content.

You want to contribute to practical, useful and internationally growing products.

What does it mean to work for Xplor?

You will be part of a global network of talented colleagues who will support your success. We look for common points and shared passions and give people the tools they need to provide quality work and develop rapidly.

Here are some of our benefits:

• 12 weeks of paid parental leave, without distinction of gender, for the main and secondary caregiver.
• 100% coverage of health insurance.
• Flexible working conditions
• 10 days of annual additional leave
• Telework compatible position
• Unlimited access to LinkedIn Learning, 10% of your time dedicated to your development and career, and additional support to help you develop.

Xplor strives to attract, retain and develop its staff regardless of gender identity, ethnic background, sexual orientation, disability and age. We encourage all individuals and all their diversity to apply.